Hi Robert. Do these figures match with the time it takes to search/create/update incidents using Remedy User Windows client or browser through mid-tier ? Just to set expectations, what version of AR / mid-tier is it ?
I'll get feedback from BMC Engineering. How did you "ask BMC" for these resources ? Who did you ping ? Regards, ~ Matt Laurenceau, BMC Software Senior Community Ambassador, BMC Communities [email protected] Follow me at @Matt_L <https://twitter.com/matt_L> Skype: matt.laurenceau On Tue, Sep 20, 2011 at 7:58 PM, Robert Molenda <[email protected]>wrote: > ** I've asked BMC for some references, white papers, etc about the > following scenario - and have not received much of a response as of yet, so > I'll ask the people that know :) > > I have a customer that has created a 'web content' (read presentation layer > / portal) that allows them to create, query and update incidents. This > portal simply consumes the Web Services for doing this. While this is quite > functional - they do have some performance concerns - while the times they > are experiencing are 'acceptable' - they feel they can be improved, and thus > have reached out to see what we can find out. > > So, does anyone else have created their own portal, and have utilized Web > Services, or native Java API, etc..?? What are your experiences, etc?? Are > there any pros/cons of web-services over java api? > > Next - does anyone have any performance statistics they can share with > regards to Incident Create, Incident Query and Incident Modify web-services? > > To be fare with my fellow friends here - below are some of the numbers the > customer is currently experiencing... > > The system(s) are well tuned and architected, load balanced and separated > traffic across segments, it is ARS7.5 and Oracle for your reference... > > Search Incident - 4.7 Sec (see results list) > View Incident - 10.9 Sec > Update Incident without attachment - 11.5 Sec > Submit Incident without attachment - 20.4 Sec > Submit Incident with 3MB attachment - 25.4 Sec > > So honestly - these numbers do not appear all that bad - but they are > asking for comparisons - so I figured I'd ask :) > > Thanks - and hope everyone is have a great time at RUG (wish I could have > attended this year to ask this question in person) > > Robert Molenda > [email protected] > > > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ -- ~ Matt Laurenceau, BMC Software Senior Community Ambassador, BMC Communities [email protected] Follow me at @Matt_L <https://twitter.com/matt_L> Skype: matt.laurenceau _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
