Thanks Matt - I had that brain cramp after sending the message yesterday...
The Web-Service timings actually are within the same timeframes as utilization of the Native Client or Web-Client to perform the same types of operations... the differences were negligible as in sub-second differences.. Thanks again Robert On Wed, Sep 21, 2011 at 2:58 AM, Matt Laurenceau <[email protected]>wrote: > ** Hi Robert. > > Do these figures match with the time it takes to search/create/update > incidents using Remedy User Windows client or browser through mid-tier ? > Just to set expectations, what version of AR / mid-tier is it ? > > I'll get feedback from BMC Engineering. > > How did you "ask BMC" for these resources ? Who did you ping ? > > Regards, > > ~ Matt Laurenceau, BMC Software > Senior Community Ambassador, BMC Communities > [email protected] > Follow me at @Matt_L <https://twitter.com/matt_L> > Skype: matt.laurenceau > > > On Tue, Sep 20, 2011 at 7:58 PM, Robert Molenda > <[email protected]>wrote: > >> ** I've asked BMC for some references, white papers, etc about the >> following scenario - and have not received much of a response as of yet, so >> I'll ask the people that know :) >> >> >> I have a customer that has created a 'web content' (read presentation >> layer / portal) that allows them to create, query and update incidents. This >> portal simply consumes the Web Services for doing this. While this is quite >> functional - they do have some performance concerns - while the times they >> are experiencing are 'acceptable' - they feel they can be improved, and thus >> have reached out to see what we can find out. >> >> So, does anyone else have created their own portal, and have utilized Web >> Services, or native Java API, etc..?? What are your experiences, etc?? Are >> there any pros/cons of web-services over java api? >> >> Next - does anyone have any performance statistics they can share with >> regards to Incident Create, Incident Query and Incident Modify web-services? >> >> To be fare with my fellow friends here - below are some of the numbers the >> customer is currently experiencing... >> >> The system(s) are well tuned and architected, load balanced and separated >> traffic across segments, it is ARS7.5 and Oracle for your reference... >> >> Search Incident - 4.7 Sec (see results list) >> View Incident - 10.9 Sec >> Update Incident without attachment - 11.5 Sec >> Submit Incident without attachment - 20.4 Sec >> Submit Incident with 3MB attachment - 25.4 Sec >> >> So honestly - these numbers do not appear all that bad - but they are >> asking for comparisons - so I figured I'd ask :) >> >> Thanks - and hope everyone is have a great time at RUG (wish I could have >> attended this year to ask this question in person) >> >> Robert Molenda >> [email protected] >> >> >> >> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > > > -- > > ~ Matt Laurenceau, BMC Software > Senior Community Ambassador, BMC Communities > [email protected] > Follow me at @Matt_L <https://twitter.com/matt_L> > Skype: matt.laurenceau > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
