Thanks I will check it out...
On Wed, Sep 21, 2011 at 9:40 AM, Matt Laurenceau <[email protected]>wrote: > ** > Thanks Robert for this follow-up. > > As you and I talked offline, web-service is only the interface that the > client uses here, so the back-end computing seems to be the bottleneck in > your Env. > > Perf Tuning > WP<http://documents.bmc.com/supportu/documents/90/37/199037/199037.pdf> (on > Support) might help out for the database or AR Server tuning. > > Note: in case Remedy User was quick, but browser and web-services were > slow, this doc could also could have been used to improve mid-tier Perf (since > web-services are exposed through the mid-tier). > > Take care, > > ~ Matt Laurenceau > Senior Community Ambassador, BMC Communities > [email protected] > Follow me @Matt_L > Skype: matt.laurenceau > > > On 21 sept. 2011, at 17:57, Robert Molenda <[email protected]> > wrote: > > ** Thanks Matt - I had that brain cramp after sending the message > yesterday... > > > The Web-Service timings actually are within the same timeframes as > utilization of the Native Client or Web-Client to perform the same types of > operations... the differences were negligible as in sub-second differences.. > > Thanks again > Robert > > On Wed, Sep 21, 2011 at 2:58 AM, Matt Laurenceau <<[email protected]> > [email protected]> wrote: > >> ** Hi Robert. >> >> Do these figures match with the time it takes to search/create/update >> incidents using Remedy User Windows client or browser through mid-tier ? >> Just to set expectations, what version of AR / mid-tier is it ? >> >> I'll get feedback from BMC Engineering. >> >> How did you "ask BMC" for these resources ? Who did you ping ? >> >> Regards, >> >> ~ Matt Laurenceau, BMC Software >> Senior Community Ambassador, BMC Communities >> <[email protected]>[email protected] >> Follow me at @Matt_L <https://twitter.com/matt_L> >> Skype: matt.laurenceau >> >> >> On Tue, Sep 20, 2011 at 7:58 PM, Robert Molenda <<[email protected]> >> [email protected]> wrote: >> >>> ** I've asked BMC for some references, white papers, etc about the >>> following scenario - and have not received much of a response as of yet, so >>> I'll ask the people that know :) >>> >>> >>> I have a customer that has created a 'web content' (read presentation >>> layer / portal) that allows them to create, query and update incidents. This >>> portal simply consumes the Web Services for doing this. While this is quite >>> functional - they do have some performance concerns - while the times they >>> are experiencing are 'acceptable' - they feel they can be improved, and thus >>> have reached out to see what we can find out. >>> >>> So, does anyone else have created their own portal, and have utilized Web >>> Services, or native Java API, etc..?? What are your experiences, etc?? Are >>> there any pros/cons of web-services over java api? >>> >>> Next - does anyone have any performance statistics they can share with >>> regards to Incident Create, Incident Query and Incident Modify web-services? >>> >>> To be fare with my fellow friends here - below are some of the numbers >>> the customer is currently experiencing... >>> >>> The system(s) are well tuned and architected, load balanced and separated >>> traffic across segments, it is ARS7.5 and Oracle for your reference... >>> >>> Search Incident - 4.7 Sec (see results list) >>> View Incident - 10.9 Sec >>> Update Incident without attachment - 11.5 Sec >>> Submit Incident without attachment - 20.4 Sec >>> Submit Incident with 3MB attachment - 25.4 Sec >>> >>> So honestly - these numbers do not appear all that bad - but they are >>> asking for comparisons - so I figured I'd ask :) >>> >>> Thanks - and hope everyone is have a great time at RUG (wish I could have >>> attended this year to ask this question in person) >>> >>> Robert Molenda >>> [email protected] >>> >>> >>> >>> _attend WWRUG11 <http://www.wwrug.com>www.wwrug.com ARSlist: "Where the >>> Answers Are"_ >> >> >> >> >> -- >> >> ~ Matt Laurenceau, BMC Software >> Senior Community Ambassador, BMC Communities >> <[email protected]>[email protected] >> Follow me at @Matt_L <https://twitter.com/matt_L> >> Skype: matt.laurenceau >> >> _attend WWRUG11 <http://www.wwrug.com>www.wwrug.com ARSlist: "Where the >> Answers Are"_ > > > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
