We have implemented it through incoming emails. We have created some custom workflow on the email messages form which will push it to a staging form when a message with particular subject entere remedy inbox. In the staging form we wrote some more custom workflow to do several validations and then to a push fields to the approval record with approve/reject. At the same time we also push it to the change workinfo entry so we will have a proof that it has been approved by email. We use MAPI for the incoming emails.
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