I'm trying to get Remedy to send out an email to a select group with a
message that the incident ticket has been resolved or cancelled. From
reading the Work Flow Objects Doc file I believe it's telling me that if
I use the "TR.STATUS" field it will process the Status field for the
current ticket; not what's in the database for that ticket; is this
correct?
When I first set up the Run If statement I started getting spammed every
5 minutes. The second attempt doesn't send anything out. Any ideas or
help would be grateful.
First attempt was:
('Description' LIKE "BYOD Request -%") AND (('Status' = "Resolved")
OR (Status' = "Cancelled")) AND ('Assigned Group' = "Enterprise
Security")
Current Run If statement is: (and it doesn't sent out anything)
('Description' LIKE "BYOD Request -%") AND ((('Status' = "Resolved")
AND ('TR.Status' != 'DB.Status')) OR (('TR.Status' = "Cancelled") AND
('TR.Status' != 'DB.Status'))) AND ('TR.Assigned Group' = "Enterprise
Security")
Thanks,
Larry Barnes
Remedy, HP3000, & Level II Support
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