http://www.mail-archive.com/[email protected]/msg25578.html http://arsystemblog.blogspot.com/2010/05/field-reference-in-ar-system-filter.html
On Fri, Oct 7, 2011 at 2:55 PM, Larry Barnes <[email protected]>wrote: > I'm trying to get Remedy to send out an email to a select group with a > message that the incident ticket has been resolved or cancelled. From > reading the Work Flow Objects Doc file I believe it's telling me that if > I use the "TR.STATUS" field it will process the Status field for the > current ticket; not what's in the database for that ticket; is this > correct? > > > When I first set up the Run If statement I started getting spammed every > 5 minutes. The second attempt doesn't send anything out. Any ideas or > help would be grateful. > > First attempt was: > ('Description' LIKE "BYOD Request -%") AND (('Status' = "Resolved") > OR (Status' = "Cancelled")) AND ('Assigned Group' = "Enterprise > Security") > > > Current Run If statement is: (and it doesn't sent out anything) > > ('Description' LIKE "BYOD Request -%") AND ((('Status' = "Resolved") > AND ('TR.Status' != 'DB.Status')) OR (('TR.Status' = "Cancelled") AND > ('TR.Status' != 'DB.Status'))) AND ('TR.Assigned Group' = "Enterprise > Security") > > > Thanks, > > Larry Barnes > Remedy, HP3000, & Level II Support > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
