To execute when the Status CHANGES to Cancelled or Resolved
ONLY if Desc LIKE "BYOD Request...".
(('Description' LIKE "BYOD Request -%") AND ('Status' != 'DB.Status')
AND (('TR.Status' = "Cancelled") OR ('TR.Status' = "Resolved")))
For all requests, leave out the 'Desc Like ...'
"DB.x != x" means the field 'x' is changing.
Specific TR.x values will trigger execution.
HTH,
Joel
Joel Sender [email protected] 310.829.5552
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Axton
Sent: Friday, October 07, 2011 1:04 PM
To: [email protected]
Subject: Re: Run IF Qualification logic help.
--0016364181d3d1eaa704aebaeff6
Content-Type: text/plain; charset=ISO-8859-1
http://www.mail-archive.com/[email protected]/msg25578.html
http://arsystemblog.blogspot.com/2010/05/field-reference-in-ar-system-filter
.html
On Fri, Oct 7, 2011 at 2:55 PM, Larry Barnes
<[email protected]>wrote:
> I'm trying to get Remedy to send out an email to a select group with a
> message that the incident ticket has been resolved or cancelled. From
> reading the Work Flow Objects Doc file I believe it's telling me that
> if I use the "TR.STATUS" field it will process the Status field for
> the current ticket; not what's in the database for that ticket; is
> this correct?
>
>
> When I first set up the Run If statement I started getting spammed
> every
> 5 minutes. The second attempt doesn't send anything out. Any ideas
> or help would be grateful.
>
> First attempt was:
> ('Description' LIKE "BYOD Request -%") AND (('Status' = "Resolved")
> OR (Status' = "Cancelled")) AND ('Assigned Group' = "Enterprise
> Security")
>
>
> Current Run If statement is: (and it doesn't sent out anything)
>
> ('Description' LIKE "BYOD Request -%") AND ((('Status' = "Resolved")
> AND ('TR.Status' != 'DB.Status')) OR (('TR.Status' = "Cancelled") AND
> ('TR.Status' != 'DB.Status'))) AND ('TR.Assigned Group' = "Enterprise
> Security")
>
>
> Thanks,
>
> Larry Barnes
> Remedy, HP3000, & Level II Support
>
>
> ______________________________________________________________________
> _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>
____________________________________________________________________________
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11
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Content-Transfer-Encoding: quoted-printable
**
<a href=3D"http://www.mail-archive.com/[email protected]/msg25578.html";>h=
ttp://www.mail-archive.com/[email protected]/msg25578.html</a><div><a hre=
f=3D"http://arsystemblog.blogspot.com/2010/05/field-reference-in-ar-system-=
filter.html">http://arsystemblog.blogspot.com/2010/05/field-reference-in-ar=
-system-filter.html</a></div>
<div><br><div class=3D"gmail_quote">On Fri, Oct 7, 2011 at 2:55 PM, Larry B=
arnes <span dir=3D"ltr"><<a href=3D"mailto:[email protected]";>La=
[email protected]</a>></span> wrote:<br><blockquote class=3D"gmail=
_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:=
1ex;"> I'm trying to get Remedy to send out an email to a select group
with a<=
br>
message that the incident ticket has been resolved or cancelled. =A0From<br=
>
reading the Work Flow Objects Doc file I believe it's telling me that i=
f<br> I use the "TR.STATUS" field it will process the Status field
for = the<br> current ticket; not what's in the database for that
ticket; is this<br> correct?<br> <br> <br> When I first set up the Run If
statement I started getting spammed every<br=
>
5 minutes. =A0The second attempt doesn't send anything out. =A0Any idea=
s or<br> help would be grateful.<br> <br> First attempt was:<br>
=A0('Description' LIKE "BYOD Request -%") AND (('Sta=
tus' =3D "Resolved")<br> OR (Status' =3D
"Cancelled")) AND ('Assigned Group' = =3D
"Enterprise<br> Security")<br> <br> <br> Current Run If statement
is: (and it doesn't sent out anything)<br> <br>
=A0('Description' LIKE "BYOD Request -%") AND ((('St=
atus' =3D "Resolved")<br> AND ('TR.Status' !=3D
'DB.Status')) OR (('TR.Status'= ; =3D "Cancelled")
AND<br> ('TR.Status' !=3D 'DB.Status'))) AND
('TR.Assigned Grou= p' =3D "Enterprise<br> Security")<br>
<br> <br> Thanks,<br> <br> Larry Barnes<br> Remedy, HP3000, & Level II
Support<br> <br>
___________________________________________________________________________=
____<br>
UNSUBSCRIBE or access ARSlist Archives at <a href=3D"http://www.arslist.org=
" target=3D"_blank">www.arslist.org</a><br>
attend wwrug11 <a href=3D"http://www.wwrug.com"; target=3D"_blank">www.wwrug=
.com</a> ARSList: "Where the Answers Are"<br>
</blockquote></div><br></div> _attend WWRUG11 www.wwrug.com ARSlist: "Where
the Answers Are"_
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