You must never use the process flow bar or one of the Next Stage or Resolve buttons on the Incident form. Any of those will open the HPD:Help Desk Dialogs form... after a 45 second to 1 minute delay. The same delay occurs when you Save and Close that dialog. This is exclusively an IE9 "feature."
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Shafqat Ayaz Sent: Friday, October 14, 2011 3:22 AM To: [email protected] Subject: Re: Windows 7 and Internet Explorer version 9 ** I have been using IE9 with Windows 7 with ITSM 7.6.04 without any problems for a while now. Shafqat Ayaz ________________________________ From: Jason Miller <[email protected]> To: [email protected] Sent: Wednesday, October 12, 2011 7:03 PM Subject: Re: Windows 7 and Internet Explorer version 9 ** Could these tips be added to a BMCDN document to make them available without having to open a support issue? Jason On Oct 12, 2011, at 12:30 PM, Matt Laurenceau <[email protected]<mailto:[email protected]>> wrote: ** The "or higher" statement on the compatibility matrix is the answer: IE9 is supported :) BMC Support has tips to optimize performances. Take care, Matt Laurenceau Senior Community Ambassador, BMC Communities [email protected]<mailto:[email protected]> Follow me @Matt_L Skype: matt.laurenceau On 12 oct. 2011, at 20:54, Guillaume Rheault <[email protected]<mailto:[email protected]>> wrote: ** There have been posts that there are problems with ITSM 7.6.04 and IE 9 Whether ITSM 7.6.00 is compatible with IE 9... you may be the first one to find out! Guillaume ________________________________ From: Action Request System discussion list(ARSList) [[email protected]<mailto:[email protected]>] on behalf of Spangler Robert C CIV USSTRATCOM/JWAC [[email protected]<mailto:[email protected]>] Sent: Wednesday, October 12, 2011 2:30 PM To: [email protected]<mailto:[email protected]> Subject: Windows 7 and Internet Explorer version 9 ** We are getting ready to upgrade to Windows 7 and Internet Explorer version 9. Does ARS 7.5 and ITSM 7.6 support these? Thanks _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
