We have a need to integrate IVR into ITSM 7.6.x Incident Management to pre-populate / Pop an incident ticket at the "Help Desk", has anyone built that integration?
Avaya Call Center Elite 5.2 system running Avaya Interactive Response 3.x software integration to Incident _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
