Or perhaps others can't comment. :^) Thanks for the confirmation on this issue, David; it helps to know that it is related to something normal in Remedy and not another custom code issue. I can't throw an error though, because that would error out the originating Incident transaction, which I don't want to do.
(Thank you Marcelo as well, but the list is of invalid addresses that aren't connected to contacts. Please don't ask me why it's necessary for our custom code to set invalid email addresses, I won't have a pleasant or printable answer. ;^) Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.com<mailto:kelly.lo...@proquest.com> www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Tuesday, October 18, 2011 5:29 PM To: arslist@ARSLIST.ORG Subject: Re: Outgoing email address rejection list ** I'm not a mail guru at all, but I have seen that issue with a message going out even after I manually set 'Send Message' to "No" - maybe ARS 6.0 and perhaps 7.5, too. Sometimes I think it's a timing issue with the mail processing. How about throwing an error on submit so a mail record isn't even created? Not sure if that would interfere with processing the other mail you *do* want to send or not. It would make me a little nervous, but perhaps others could comment on whether that's a good solution. David Durling Enterprise Information Technology Services University of Georgia From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly Sent: Tuesday, October 18, 2011 4:41 PM To: arslist@ARSLIST.ORG Subject: Outgoing email address rejection list ** Going out to the email gurus - I need to pull out standard email notifications to certain email addresses. I have created a rejection list form and put in filters that check the 'To' address of outgoing emails against this list. The mechanism I have tried so far is to set the 'Send Message' field to "No" (0) and jumping to 999 to short circuit any other processing. This workflow is running, 'Send Message' is set to 0, and no other workflow in the filter log touches the field after that, yet when I check the entry, 'Send Message' is set to "Send" (1). Note I am on ARS 7.1, patch 009. Is there some background process associated with the Email Engine that is interfering? Alternately, is there another mechanism I can use to prevent a message from being sent during the submit? (Trying to catch it before then would be significantly more difficult, involving multiple sets of code.) Thank you in advance for your help, Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.com<mailto:kelly.lo...@proquest.com> www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
