We had the same issue and found out that it was because of the dual NIC environment.. We had to make sure that only one NIC was active when restarting the AR System. That being the NIC that the licensing is tied to..
On Wed, Oct 19, 2011 at 10:23 AM, Jason Miller <[email protected]>wrote: > ** Don, > > Arplugin is not a Windows service, is it? It is started by armonitor and > is a process but not a service as I recall. The steps we follow are to open > Task Manager -> click on the Processes tab -> select arplugin.exe -> click > End Process. Since it was started by armonitor.exe, armonitor will > automatically restart the process. > > This also is a helpful tip for the Reconciliation Engine when needed. > > Jason > > > On Wed, Oct 19, 2011 at 9:33 AM, McClure, Don <[email protected]> wrote: > >> ** >> >> The equivalent step for Windows:**** >> >> ** ** >> >> Open Windows Services. Find service called 'arplugin.exe', and stop it >> via standard method. Caution: any other functions relying on >> 'arplugin.exe' will stop as well, momentarily.**** >> >> ** ** >> >> Main AR service should restart 'arplugin.exe', instantly. I believe >> others have alluded to this methodology over last few weeks--we have had to >> use in on ITSM7.6.4/AR7.6.4 environment when LDAP connection get lost or >> stale.**** >> >> ** ** >> >> Hope this helps!**** >> >> ** ** >> >> Don W. McClure, P.E.**** >> >> CITC Call Tracking Administration**** >> >> University of North Texas**** >> >> dwmac @ unt . edu**** >> >> ** ** >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> [email protected]] *On Behalf Of *patrick zandi >> *Sent:* Wednesday, October 19, 2011 8:55 AM >> *To:* [email protected] >> *Subject:* Re: Overview Console error**** >> >> ** ** >> >> ** It might be your arplugin is stuck, >> ps -ef|grep -i arplugin >> kill -9 PID >> armonitor should start it right back up.. >> >> (my symptoms are (go to admin console - select server configuration) if it >> comes up blank or throws an error) >> >> I have seen this.. I believe this was the fix.. Windows? no clue.. >> Have a wonderful blessed day.. **** >> >> On Wed, Oct 19, 2011 at 9:33 AM, IT (Amanullah Bashir Ahmed) < >> [email protected]> wrote:**** >> >> ** **** >> >> Hi there,**** >> >> Version 7.1**** >> >> When I am clicking on Overview Console, I am getting the following error. >> **** >> >> **** >> >> I am in great trouble, can anybody help me In this regard.**** >> >> **** >> >> Thanks & Regards**** >> >> **** >> >> Amanullah**** >> >> IT Enterprise Applications**** >> >> Group Applications**** >> >> Emirates NBD, Al-Barsha Office Mezz floor**** >> >> Dubai, UAE**** >> >> Desk: +971 4 3726602**** >> >> Mobile: +971 50 2182455**** >> >> **** >> >> >> >> DISCLAIMER:"This e-mail message including any of its attachments is >> intended solely for the addressee(s) and may contain privileged information. >> If you are not the addressee or you have received this email message in >> error, please notify the sender who will remove your details from its >> database. You are not authorized to read, copy, disseminate, distribute or >> use this e-mail message or any attachment to it in any manner and must >> delete the email and destroy any hard copies of it. This e-mail message does >> not contain financial instructions or commitments of any kind. Any views >> expressed in this message are those of the individual sender and do not >> necessarily reflect the views of Emirates NBD PJSC, or any other related >> subsidiaries, entities or persons." **** >> >> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ **** >> >> >> >> >> -- >> Patrick Zandi >> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ **** >> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ >> > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
