Robert--we have been caught on that trap as well. We saw situations where advance hand-selection of a particular NIC was essential; but, this is BMC's selected hardware-identity-verification mode, so...
Jason--Arplugin may not be a textbook Windows service; however it does meet basic criteria for treatment as a service: First, it is listed as a separate entity in the 'Services' Window accessed via Control Panel; and second, it does respond to an independent 'stop' command. Of course, we never actually restarted said task via that panel, as noted--just terminate it, and armonitor will restart it via the config files without further actions. We consider described treatment very functional and have used it to restore numerous 'disconnection realms' within plugins--especially AREA. Dr. Chris Strauss has posted on the latter point regularly in recent weeks. Don W. McClure, P.E. CITC Call Tracking Administration University of North Texas dwmac @ unt . edu From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of patrick zandi Sent: Wednesday, October 19, 2011 1:54 PM To: [email protected] Subject: Re: Overview Console error ** GULP ! On Wed, Oct 19, 2011 at 2:49 PM, Robert Heverley <[email protected]<mailto:[email protected]>> wrote: ** We had the same issue and found out that it was because of the dual NIC environment.. We had to make sure that only one NIC was active when restarting the AR System. That being the NIC that the licensing is tied to.. On Wed, Oct 19, 2011 at 10:23 AM, Jason Miller <[email protected]<mailto:[email protected]>> wrote: ** Don, Arplugin is not a Windows service, is it? It is started by armonitor and is a process but not a service as I recall. The steps we follow are to open Task Manager -> click on the Processes tab -> select arplugin.exe -> click End Process. Since it was started by armonitor.exe, armonitor will automatically restart the process. This also is a helpful tip for the Reconciliation Engine when needed. Jason On Wed, Oct 19, 2011 at 9:33 AM, McClure, Don <[email protected]<mailto:[email protected]>> wrote: ** The equivalent step for Windows: Open Windows Services. Find service called 'arplugin.exe', and stop it via standard method. Caution: any other functions relying on 'arplugin.exe' will stop as well, momentarily. Main AR service should restart 'arplugin.exe', instantly. I believe others have alluded to this methodology over last few weeks--we have had to use in on ITSM7.6.4/AR7.6.4 environment when LDAP connection get lost or stale. Hope this helps! Don W. McClure, P.E. CITC Call Tracking Administration University of North Texas dwmac @ unt . edu From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of patrick zandi Sent: Wednesday, October 19, 2011 8:55 AM To: [email protected]<mailto:[email protected]> Subject: Re: Overview Console error ** It might be your arplugin is stuck, ps -ef|grep -i arplugin kill -9 PID armonitor should start it right back up.. (my symptoms are (go to admin console - select server configuration) if it comes up blank or throws an error) I have seen this.. I believe this was the fix.. Windows? no clue.. Have a wonderful blessed day.. On Wed, Oct 19, 2011 at 9:33 AM, IT (Amanullah Bashir Ahmed) <[email protected]<mailto:[email protected]>> wrote: ** Hi there, Version 7.1 When I am clicking on Overview Console, I am getting the following error. I am in great trouble, can anybody help me In this regard. Thanks & Regards Amanullah IT Enterprise Applications Group Applications Emirates NBD, Al-Barsha Office Mezz floor Dubai, UAE Desk: +971 4 3726602<tel:%2B971%204%203726602> Mobile: +971 50 2182455<tel:%2B971%2050%202182455> DISCLAIMER:"This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. 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