I think that is why BMC is starting to promote the idea of doing the time consuming work on a staging server and then promoting that to production in a shorter outage window. It is an upgrade, just on an offline system then do a delta sync of the data to bring it up-to-date. Since this environment is very lightly used I skipped creating two more environments for upgrade and reference and took the 48 hour downtime (because I could at the time).
On Thu, Oct 20, 2011 at 12:48 PM, patrick zandi <remedy...@gmail.com> wrote: > ** Yeah::: Upgrades look like they are going to disappear for the create a > new server and migrate data option soon. > > Most change windows: especially Enterprise wise:: could they really go down > for 5-7 hours? NO! not happening.. > so My guess is there is some sort of single FIFO job process single Java > thread into the server needs to be change to something a little more robust. > don't know what the answer is.. but I can see this as an issue... > > I have 64 CPU's and it took forever.. cpu never went over 6%... had tons of > ram too... > not sure what the answer is ? BMC Engineering might have a better clue... > > On Thu, Oct 20, 2011 at 3:25 PM, Jason Miller <jason.mil...@gmail.com>wrote: > >> ** Congratulations! >> >> >> Could somebody from BMC explain what is happening during this time where >> nothing appears to be happening? I remember having the same experience >> during the 7.5 to 7.6.04 SP1 upgrade. The logs do not indicate that >> anything is happening and a db trace shows very little activity. You just >> have to hold your breath, have faith and hope for the best. >> >> Below is a snippet of our production upgrade notes the times of each >> install. Fortunately I was able to take the system down for two days >> because we only had three people using this new system for production data >> (contracts). We finished just a hair past our 9 AM time to return to >> production (I got lucky). >> ++++++++++++++++++++++++++++++++++++ >> Run ARSystem_7604SP1_Windows (5/25/2011 14:02 - 16:00) >> • A handful of errors: >> § arerror.log >> § Wed May 25 15:01:05 2011 390600 : Could not find or read >> the tags file. (ARNOTE 452) >> § Wed May 25 15:01:05 2011 C:\Program Files\Common >> Files\AR System\Licenses\<servername>\arsystem.tag >> § Wed May 25 15:02:03 2011 390600 : The value(s) for this >> entry violate a unique index that has been defined for this form (ARERR 382) >> § Wed May 25 15:02:02 2011 390600 : Creation of an >> application form failed. (ARERR 4550) >> § An error regarding the email engine. >> Run atrium7604SP1.win (5/25/2011 23:17 - 5/26/2011 13:21) >> • RIK hung at 00:23, acknowledged and process started again at 08:03 >> • Finished without further error >> • The issues in test with Active Link guides after Atrium Core did not >> happen in production >> • Create Windows symbolic link to account for AIE directory change >> § mklink /J "D:\Program Files (x86)\BMC >> Software\AtriumCore\aie\service" "D:\Program Files (x86)\BMC >> Software\AtriumCore\aie\service64" >> Run BMCRemedyITSMSuite7604SP1.windows (5/26/2011 14:00 - 5/27/2011 07:33) >> Run ServiceLevelManagement7.6.04.SP1.windows (5/27/2011 08:07 - 09:02) >> Run BmcRkm7604SP1.windows (5/29/2001 23:30 - 5/30/2011 02:04) >> Run atriumintegrator7604SP1.client_server.win / >> atriumintegrator7604.server.win (6/4/2011 20:56 - 21:30) >> ++++++++++++++++++++++++++++++++++++ >> >> Jason >> >> On Thu, Oct 20, 2011 at 5:38 AM, patrick zandi <remedy...@gmail.com>wrote: >> >>> ** ok, it finished: I ran it over night// had several warnings.. but no >>> failures.. >>> off to the logs.. total time :: 7.5 hours >>> >>> >>> On Wed, Oct 19, 2011 at 3:09 PM, strauss <stra...@unt.edu> wrote: >>> >>>> ** >>>> >>>> My installs are failing after only 70 or 80 minutes. I cleaned up the >>>> first defect and it has now failed on another. Apparently SP2 depends on >>>> things that failed to happen properly during my 7.6.03 upgrades from >>>> earlier >>>> versions, so it is unable to complete. Nothing here to instill confidence >>>> for planning a rapid move to SP2 in the production environment.**** >>>> >>>> ** ** >>>> >>>> Christopher Strauss, Ph.D. >>>> Call Tracking Administration Manager >>>> University of North Texas Computing & IT Center >>>> http://itsm.unt.edu/ **** >>>> >>>> *From:* Action Request System discussion list(ARSList) [mailto: >>>> arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi >>>> *Sent:* Wednesday, October 19, 2011 1:56 PM >>>> >>>> *To:* arslist@ARSLIST.ORG >>>> *Subject:* Re: ARS 7.6.04 SP2 Solaris installer Oracle db.**** >>>> >>>> ** ** >>>> >>>> ** OK back at it again::: According to Support::: >>>> >>>> so now I am asking again::: >>>> ENV: 64 cpu's 32 gig of ram >>>> >>>> How many hours is the task update suppose to take? 6 - 8 - 12 - 24 >>>> hours? >>>> Cause were over 5 already.. >>>> >>>> **** >>>> >>>> On Tue, Oct 18, 2011 at 6:11 PM, Patrick Zandi <remedy...@gmail.com> >>>> wrote:**** >>>> >>>> So they broke it twice ! Lol**** >>>> >>>> >>>> >>>> Sent from my iPhone so typo's or funky words can and do happen!**** >>>> >>>> >>>> On Oct 18, 2011, at 6:02 PM, strauss <stra...@unt.edu> wrote:**** >>>> >>>> ** **** >>>> >>>> BMC Support indicates that there is a known defect with a view ID that >>>> basically prevents the ITSM SP2 installer from completing successfully. It >>>> looks like it will affect all of my available environments.**** >>>> >>>> **** >>>> >>>> Christopher Strauss, Ph.D. >>>> Call Tracking Administration Manager >>>> University of North Texas Computing & IT Center >>>> http://itsm.unt.edu/ **** >>>> >>>> *From:* Action Request System discussion list(ARSList) [mailto: >>>> arslist@ARSLIST.ORG] *On Behalf Of *strauss >>>> *Sent:* Tuesday, October 18, 2011 1:43 PM >>>> *To:* arslist@ARSLIST.ORG >>>> *Subject:* Re: ARS 7.6.04 SP2 Solaris installer Oracle db.**** >>>> >>>> **** >>>> >>>> ** **** >>>> >>>> The rik.err error was:**** >>>> >>>> **** >>>> >>>> Definition File (D:\Program Files (x86)\BMC >>>> Software\BMCRemedyITSMSuite\ITSMT01\Workflow\install\7.6.04_sp2_overlay_install\systems\fnd\workflow\en\.\fnd_deplapp.def) >>>> import failed with error code (392) :- (Field/VUI name must be unique for >>>> the form -- there is already a field or VUI using this name)**** >>>> >>>> **** >>>> >>>> Since there are almost 300 forms in that def file, I’m going to let BMC >>>> figured out what they did wrong. The only form I overlaid on the server is >>>> HPD:Help Desk (one field, Reported Source was given Other as a Default >>>> value) and one of the 7.6.04 upgrades added an overlay for >>>> HPD:HelpDesk_AuditLogSystem, and neither of those is in the problematic def >>>> file.**** >>>> >>>> **** >>>> >>>> Christopher Strauss, Ph.D. >>>> Call Tracking Administration Manager >>>> University of North Texas Computing & IT Center >>>> http://itsm.unt.edu/ **** >>>> >>>> *From:* Action Request System discussion list(ARSList) [mailto: >>>> arslist@ARSLIST.ORG] *On Behalf Of *strauss >>>> *Sent:* Tuesday, October 18, 2011 1:19 PM >>>> *To:* arslist@ARSLIST.ORG >>>> *Subject:* Re: ARS 7.6.04 SP2 Solaris installer Oracle db.**** >>>> >>>> **** >>>> >>>> ** **** >>>> >>>> Oh, I doubt that (that there is any hope for me)… my downloads are from >>>> last week. The Atrium SP2 applied clean on the second try, but the ITSM >>>> SP2 >>>> just completed with a failure. So far the SP2 installers are NOT looking >>>> good at all.**** >>>> >>>> **** >>>> >>>> Christopher Strauss, Ph.D. >>>> Call Tracking Administration Manager >>>> University of North Texas Computing & IT Center >>>> http://itsm.unt.edu/ **** >>>> >>>> *From:* Action Request System discussion list(ARSList) [mailto: >>>> arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi >>>> *Sent:* Tuesday, October 18, 2011 1:11 PM >>>> *To:* arslist@ARSLIST.ORG >>>> *Subject:* Re: ARS 7.6.04 SP2 Solaris installer Oracle db.**** >>>> >>>> **** >>>> >>>> ** you will not believe it:: LIKE THIS HAS NEVER HAPPENED:::: >>>> >>>> Files uploaded to the download site are BAD::: they just replaced them >>>> with the correct files yesterday?!? I guess.. >>>> Go Figure.. >>>> >>>> So I have re reinstall everything Again.. Wonderful.. So there is hope >>>> for ya Chris!!! >>>> LOL........**** >>>> >>>> On Tue, Oct 18, 2011 at 1:29 PM, Grooms, Frederick W < >>>> frederick.w.gro...@xo.com> wrote:**** >>>> >>>> ** **** >>>> >>>> Do you have an SQL log?? It looks like it is updating 1 record at a >>>> time**** >>>> >>>> **** >>>> >>>> Fred**** >>>> >>>> **** >>>> >>>> **** >>>> >>>> *From:* Action Request System discussion list(ARSList) [mailto: >>>> arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi >>>> *Sent:* Tuesday, October 18, 2011 11:57 AM**** >>>> >>>> >>>> *To:* arslist@ARSLIST.ORG >>>> *Subject:* Re: ARS 7.6.04 SP2 Solaris installer Oracle db.**** >>>> >>>> **** >>>> >>>> ** **** >>>> >>>> OK, 3 hours of this::: NOW WHAT>>>????**** >>>> >>>> **** >>>> >>>> (Oct 18 2011 03:54:07.112 PM >>>> +0000),INFO,com.bmc.install.product.rik.statement.RIKLoadApplicationStatement, >>>> **** >>>> >>>> LOG EVENT {Description=[Code],Detail=[550]}**** >>>> >>>> (Oct 18 2011 03:54:07.113 PM >>>> +0000),INFO,com.bmc.install.product.rik.statement.RIKLoadApplicationStatement, >>>> **** >>>> >>>> LOG EVENT {Description=[Code],Detail=[551]}**** >>>> >>>> (Oct 18 2011 03:54:07.113 PM >>>> +0000),INFO,com.bmc.install.product.rik.statement.RIKLoadApplicationStatement, >>>> **** >>>> >>>> LOG EVENT {Description=[Code],Detail=[552]}**** >>>> >>>> (Oct 18 2011 03:54:07.114 PM >>>> +0000),INFO,com.bmc.install.product.rik.statement.RIKLoadApplicationStatement, >>>> **** >>>> >>>> LOG EVENT {Description=[Code],Detail=[8303]}**** >>>> >>>> (Oct 18 2011 03:54:07.115 PM >>>> +0000),INFO,com.bmc.install.product.rik.statement.RIKLoadApplicationStatement, >>>> **** >>>> >>>> LOG EVENT {Description=[RIK load application >>>> command],Detail=[/var/tmp/Utilities/rik/rik loadapp -f >>>> /u01/app/ITSM/Workflow/install/7.6.04_sp2_overlay_install/systems/fnd/workflow/en/adf_fnd.xml >>>> -m nosamp -x HOSTNAME -t 2106 -u Demo -p ** -l /u01/app/ITSM -n >>>> InstallRAF7604 -L]}**** >>>> >>>> **** >>>> >>>> On Tue, Oct 18, 2011 at 12:12 PM, patrick zandi <remedy...@gmail.com> >>>> wrote:**** >>>> >>>> OK, Atrium core sp2 was not a problem, but I was doing oob install too. >>>> the bmc itsm overlay install is running now, for over 2 hours... I am >>>> getting a little concerned.. it appears stuck on task progress, executing.. >>>> I do not see anything in the /var/tmp files .. I must be missing >>>> something.. >>>> but we shall see..**** >>>> >>>> **** >>>> >>>> On Tue, Oct 18, 2011 at 10:14 AM, strauss <stra...@unt.edu> wrote:**** >>>> >>>> ** **** >>>> >>>> Sounds like you had better luck than I. I started running the SP2 >>>> installs on my sample data environment which has been stable on some >>>> lightweight 2008 R2 VMs since 7.5, and was upgraded to 7.6, 7.6.03, 7.6.04, >>>> and SP1 without incident. The SP2 ARS installer ran just fine – updated >>>> ALL >>>> components. The Atrium installer exploded in a shower of sparks and left >>>> the system as toast; apparently it tried unsuccessfully to restart the AR >>>> Service during the install, and stopped the service but not the process – >>>> which remained connected to the SQL Server, and proceeded to spew some of >>>> the coolest error messages I have seen in a while; here is a selection for >>>> your entertainment:**** >>>> >>>> **** >>>> >>>> Mon Oct 17 15:15:26 2011 390600 : Cannot establish a network connection >>>> to the AR System Plug-In server (ARERR 8760)**** >>>> >>>> Mon Oct 17 15:15:26 2011 ITSMT01 (9556) BMC.FILTERAPI.NOE : RPC: >>>> Miscellaneous tli error - System error (Connection refused)**** >>>> >>>> **** >>>> >>>> Mon Oct 17 15:15:45 2011 : Action Request System(R) Server x64 Version >>>> 7.6.04 SP2 201110080614**** >>>> >>>> (c) Copyright 1991-2011 BMC Software, Inc. **** >>>> >>>> Mon Oct 17 15:15:45 2011 ProcessMain : Another copy of the server is >>>> already running on the same RPC socket (ARERR 35)**** >>>> >>>> Mon Oct 17 15:15:45 2011 d:*program files (x86)*bmc >>>> software*arsystem*confRemedyMutex390600**** >>>> >>>> Mon Oct 17 15:15:45 2011: AR System server terminated — fatal error >>>> occurred in ARSERVER (ARNOTE 21)**** >>>> >>>> Mon Oct 17 16:04:22 2011 390602 : Cannot establish a network connection >>>> to the AR System Plug-In server (ARERR 8760)**** >>>> >>>> Mon Oct 17 16:04:22 2011 ITSMT01 (9999) RMDY.ITSM.RKM.FILESYSTEM : >>>> RPC: Miscellaneous tli error - System error (Connection refused)**** >>>> >>>> Mon Oct 17 16:04:23 2011 390602 : Cannot establish a network connection >>>> to the AR System Plug-In server (ARERR 8760)**** >>>> >>>> Mon Oct 17 16:04:26 2011 ITSMT01 (22701) >>>> REMEDY.ARDBC.SERVER.ADMINISTRATION : RPC: Miscellaneous tli error - System >>>> error (Connection refused)**** >>>> >>>> **** >>>> >>>> Mon Oct 17 16:06:19 2011 390600 : Cannot establish a network connection >>>> to the AR System Plug-In server (ARERR 8760)**** >>>> >>>> Mon Oct 17 16:06:19 2011 ITSMT01 (22701) : RPC: Miscellaneous tli >>>> error - System error (Connection refused)**** >>>> >>>> Mon Oct 17 16:06:20 2011 390600 : Cannot establish a network connection >>>> to the AR System Plug-In server (ARERR 8760)**** >>>> >>>> Mon Oct 17 16:06:20 2011 itsmt01.unt.edu (9999) ARSYS.ARF.REGISTRY >>>> : RPC: Miscellaneous tli error - System error (Connection refused)**** >>>> >>>> Mon Oct 17 16:06:21 2011 390600 : Cannot establish a network connection >>>> to the AR System Plug-In server (ARERR 8760)**** >>>> >>>> Mon Oct 17 16:06:21 2011 ITSMT01 (9556) BMC.FILTERAPI.NOE : RPC: >>>> Miscellaneous tli error - System error (Connection refused)**** >>>> >>>> Mon Oct 17 16:06:22 2011 390600 : Cannot establish a network connection >>>> to the AR System Plug-In server (ARERR 8760)**** >>>> >>>> Mon Oct 17 16:06:22 2011 ITSMT01 (9999) RMDY.ITSM.RLE : RPC: >>>> Miscellaneous tli error - System error (Connection refused)**** >>>> >>>> Mon Oct 17 16:06:23 2011 390600 : Cannot establish a network connection >>>> to the AR System Plug-In server (ARERR 8760)**** >>>> >>>> Mon Oct 17 16:06:23 2011 itsmt01.unt.edu (9998) ARSYS.ARF.FTS : >>>> RPC: Miscellaneous tli error - System error (Connection refused)**** >>>> >>>> Mon Oct 17 16:18:06 2011 : Action Request System(R) Server x64 Version >>>> 7.6.04 SP2 201110080614**** >>>> >>>> (c) Copyright 1991-2011 BMC Software, Inc. **** >>>> >>>> Mon Oct 17 16:18:07 2011 ProcessMain : Another copy of the server is >>>> already running on the same RPC socket (ARERR 35)**** >>>> >>>> Mon Oct 17 16:18:07 2011 d:*program files (x86)*bmc >>>> software*arsystem*confRemedyMutex390600**** >>>> >>>> Mon Oct 17 16:18:07 2011: AR System server terminated — fatal error >>>> occurred in ARSERVER (ARNOTE 21)**** >>>> >>>> **** >>>> >>>> So far I am not impressed. Also, the problem with logging in that I >>>> have been fighting in Migrator 7.6.04 – all versions since 7.6.03 – was not >>>> fixed in SP2, so that was no improvement.**** >>>> >>>> **** >>>> >>>> Christopher Strauss, Ph.D. >>>> Call Tracking Administration Manager >>>> University of North Texas Computing & IT Center >>>> http://itsm.unt.edu/ **** >>>> >>>> *From:* Action Request System discussion list(ARSList) [mailto: >>>> arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi >>>> *Sent:* Tuesday, October 18, 2011 8:14 AM >>>> *To:* arslist@ARSLIST.ORG >>>> *Subject:* Re: ARS 7.6.04 SP2 Solaris installer Oracle db.**** >>>> >>>> **** >>>> >>>> ** This was an upgrade from 7.6.04 SP1 -- forgot to mention.**** >>>> >>>> On Tue, Oct 18, 2011 at 9:05 AM, patrick zandi <remedy...@gmail.com> >>>> wrote:**** >>>> >>>> OK folks, >>>> ARS 7.6.04 SP2 (released Oct 11) - Oracle 11.iR2 >>>> Solaris 10 I installed, and the installer was pretty intelligent, and I >>>> had 1 minor weird issue, and the fix was odd. Where the page is that asked >>>> for the aradmin and password (put in the password). mine was default for >>>> aradmin however it did not like it when I got to the page that asked for >>>> the >>>> system password it says the aradmin password was wrong (you would think >>>> that >>>> was already done).. so if you go back 4 - 5 steps and put in the aradmin >>>> and >>>> password, then as you move forward : bang it knows the rest and does it >>>> (fairly intelligent). Strange but it went through the install without a >>>> hitch.. >>>> I have not see anything like this in a while.. have not tested fully.. >>>> but wanted you all to know.. we are making progress... >>>> >>>> Thanks BMC >>>> >>>> -- >>>> Patrick Zandi**** >>>> >>>> **** >>>> >>>> **** >>>> >>>> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ **** >>>> >>>> >>>> >>>> >>>> -- >>>> Patrick Zandi >>>> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ **** >>>> >>>> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ **** >>>> >>>> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ **** >>>> >>>> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ **** >>>> >>>> >>>> >>>> >>>> -- >>>> Patrick Zandi >>>> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ **** >>>> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ >>>> >>> >>> >>> >>> -- >>> Patrick Zandi >>> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ >>> >> >> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ >> > > > > -- > Patrick Zandi > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
