Almost everything you need to know is in the 248 pg document titled: BMC Remedy IT Service Management Suite Version 7.6.04 October 14, 2011 Announcing Service Pack 2 (product version 7.6.04.020000)
...downloaded as BMC Remedy ITSM Suite 7.6.04 SP2 Technical Bulletin.pdf with document id *219090* It has some/all/more than all of the individual product Technical Bulletins. The doc you are looking at is the updated version of the original upgrade procedures for 7.6.04.x from any previous version. I have already identified a number of issues with the 7.6.04.02 installers, primarily Atrium and ITSM (of course), that require manual intervention before the SP2 installation will succeed. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Monday, October 24, 2011 12:11 PM To: arslist@ARSLIST.ORG Subject: Suite 7.6.04 Service Pack 2 Upgrade Procedures and Guidelines ** Am I missing something? Is there a simple document that lists the steps require to upgrade from the 7.6.04 SP1 to SP2 version? BMC Remedy IT Service Management Suite 7.6.04 Service Pack 2 Upgrade Procedures and Guidelines White Paper Ok, I'm reading this to see how complicated it will be to upgrade from SP1 to SP 2. The document mentions all kinds of version that have nothing to do with SP1. In their "Staging Server Setup" chart/table document they have: (p20) "This may require multiple downloads per product. For example, to upgrade to BMC Remedy ITSM Suite 7.03 Patch 009, you also need to download 7.03, 7.03 Patch 007, and 7.03 Patch 009. Version and product information can be found in the Shared Application Properties form." What does this have to do with Upgrading ITSM 7.6.04 SP1 to SP2??? Or even 7.6.04 to SP2 Do I really need a staging server that is the same quality as my prod server? Wasn't the "new and improved" version supposed to make upgrades easier? In table C-1 " Table C-1: System objects that may be overwritten during an upgrade" it does not list any of the ITSM application specific definitions. Does that mean they are "safe"? The more I work with this the more I dislike it. I miss the good old days when I could just replace the arserver.exe file and the .dll files and my patch was done! _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
