They do. It's a 900 number. On Mon, Oct 24, 2011 at 1:46 PM, Meyer, Jennifer L <jennifer.me...@nc.gov>wrote:
> ** > > Really, BMC ought to have dedicated psychics standing by on their upgrade > hotline. > > > > Jennifer Meyer > > > > P.S. In the interest of full disclosure, my name really is Jennifer Meyer. > My maiden name was Jennifer Spaeth. While in elementary school, I went by > my step-father’s last name, which is “Schick,” so references to my maiden > name don’t surface in public records until 1988 or so, and references to my > current last name don’t surface until 2003. But the internet didn’t exist > in any useable form until 1998, so don’t bother checking. And if you google > “Jennifer Meyer,” you’ll just find Tobey McGuire’s wife. > > > > And if anyone steals my identity, I’m just going to kill myself, because > changing my name is just too freaking hard at 40. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Easter, David > *Sent:* Monday, October 24, 2011 1:38 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Suite 7.6.04 Service Pack 2 Upgrade Procedures and > Guidelines > > > > ** > > Just to clarify, if you’ve already gone through the process of implementing > overlays you would not have to go through it again. So if you are on ITSM > Suite 7.6.04 SP1 with overlays in place, just upgrade to SP2. You do not > need a staging server, need to run BPCU again, etc. > > > > Once overlays are in place, all your customizations (extensions and > modifications) will be identified and preserved as you upgrade to future > versions. This is what will make the upgrade process much simpler moving > forward. > > > > If you have not yet implemented overlays, you will need to follow the steps > in the white paper and installation instructions – but just one time… not > each time you upgrade. > > > > -David J. Easter > > Manager of Product Management, Remedy Platform > > BMC Software, Inc. > > > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi > *Sent:* Monday, October 24, 2011 10:21 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Suite 7.6.04 Service Pack 2 Upgrade Procedures and > Guidelines > > > > ** ROFL : They also mentioned the upcoming, just push a button and walk > away.. come back later and it is all done.. > That sounds a little scary.. Trust me... Trust me.. Loook into my eyes... > and Trust me..... > Ahhh... I trust you... I will trust you... alll is fine.... I am happy..... > it works... > > ""The more I work with this the more I dislike it. I miss the good old > days when I could just replace the arserver.exe file and the .dll files and > my patch was done!"" > > Hurry and Wait Clarie... Hurry and wait ! ====> We need the year of the > "administrator/developer" to come back... > I remember that year.. > > On Mon, Oct 24, 2011 at 1:11 PM, Sanford, Claire < > claire.sanf...@memorialhermann.org> wrote: > > ** > > Am I missing something? Is there a simple document that lists the steps > require to upgrade from the 7.6.04 SP1 to SP2 version? > > > > > > BMC Remedy IT Service Management > > Suite 7.6.04 Service Pack 2 Upgrade > > Procedures and Guidelines > > White Paper > > > > Ok, I'm reading this to see how complicated it will be to upgrade from SP1 > to SP 2. > > > > The document mentions all kinds of version that have nothing to do with > SP1. > > > > In their "Staging Server Setup" chart/table document they have: (p20) > > > > *"This may require multiple downloads per product. For example, to upgrade > to BMC Remedy* > > *ITSM Suite 7.03 Patch 009, you also need to download 7.03, 7.03 Patch > 007, and 7.03 Patch 009.* > > *Version and product information can be found in the Shared Application > Properties form."* > > > > > > What does this have to do with Upgrading ITSM 7.6.04 SP1 to SP2??? Or even > 7.6.04 to SP2 > > > > Do I really need a staging server that is the same quality as my prod > server? Wasn't the "new and improved" version supposed to make upgrades > easier? > > > > In table C-1 "* Table C-1: System objects that may be overwritten during > an upgrade" *it does not list any of the ITSM application specific > definitions. Does that mean they are "safe"? > > > > The more I work with this the more I dislike it. I miss the good old days > when I could just replace the arserver.exe file and the .dll files and my > patch was done! > > > > > > > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > > > -- > Patrick Zandi > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > ------------------------------ > > E-mail correspondence to and from this address may be subject to the North > Carolina Public Records Law and may be disclosed to third parties by an > authorized state official. > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ -- Rebecca Boyd Application Administrator Wake Forest University _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
