Just to clarify, if you've already gone through the process of implementing overlays you would not have to go through it again. So if you are on ITSM Suite 7.6.04 SP1 with overlays in place, just upgrade to SP2. You do not need a staging server, need to run BPCU again, etc.
Once overlays are in place, all your customizations (extensions and modifications) will be identified and preserved as you upgrade to future versions. This is what will make the upgrade process much simpler moving forward. If you have not yet implemented overlays, you will need to follow the steps in the white paper and installation instructions - but just one time... not each time you upgrade. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Monday, October 24, 2011 10:21 AM To: arslist@ARSLIST.ORG Subject: Re: Suite 7.6.04 Service Pack 2 Upgrade Procedures and Guidelines ** ROFL : They also mentioned the upcoming, just push a button and walk away.. come back later and it is all done.. That sounds a little scary.. Trust me... Trust me.. Loook into my eyes... and Trust me..... Ahhh... I trust you... I will trust you... alll is fine.... I am happy..... it works... ""The more I work with this the more I dislike it. I miss the good old days when I could just replace the arserver.exe file and the .dll files and my patch was done!"" Hurry and Wait Clarie... Hurry and wait ! ====> We need the year of the "administrator/developer" to come back... I remember that year.. On Mon, Oct 24, 2011 at 1:11 PM, Sanford, Claire <claire.sanf...@memorialhermann.org<mailto:claire.sanf...@memorialhermann.org>> wrote: ** Am I missing something? Is there a simple document that lists the steps require to upgrade from the 7.6.04 SP1 to SP2 version? BMC Remedy IT Service Management Suite 7.6.04 Service Pack 2 Upgrade Procedures and Guidelines White Paper Ok, I'm reading this to see how complicated it will be to upgrade from SP1 to SP 2. The document mentions all kinds of version that have nothing to do with SP1. In their "Staging Server Setup" chart/table document they have: (p20) "This may require multiple downloads per product. For example, to upgrade to BMC Remedy ITSM Suite 7.03 Patch 009, you also need to download 7.03, 7.03 Patch 007, and 7.03 Patch 009. Version and product information can be found in the Shared Application Properties form." What does this have to do with Upgrading ITSM 7.6.04 SP1 to SP2??? Or even 7.6.04 to SP2 Do I really need a staging server that is the same quality as my prod server? Wasn't the "new and improved" version supposed to make upgrades easier? In table C-1 " Table C-1: System objects that may be overwritten during an upgrade" it does not list any of the ITSM application specific definitions. Does that mean they are "safe"? The more I work with this the more I dislike it. I miss the good old days when I could just replace the arserver.exe file and the .dll files and my patch was done! _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
