Dears, I tried to delete the field from the form but when I couldn't do that I deleted it from the DB from both (Help Desk view, Help Desk Table) but unfortunately when I tested after deleting those fields from DB I opened ARUser to open Help Desk Form but error message appeared " Can't find Help desk form to open" So, I searched for the Help Desk View in DB but I couldn't find it which cause to restore our daily DB Backup. The system now is working fine but due to shutdown the system for about 7 hours, I'm asked to introduce the root cause of the problem or the reasons that may cause this defect. I don't have realistic reasons for what happened. Please I need your advice.
Thanks -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Monday, November 14, 2011 11:05 AM To: arslist@ARSLIST.ORG Subject: Re: I can't find Help Desk View Hi, So after restoring the db, and restarting your AR Server, you get this message? What is the message number, is this in ARUser or in ARAdmin? You did not answer the question about how you did this. Did you do it directly in the database? In theory, you should be back to where you started, and in the first email you just said "could not delete field", but now you are saying "can't find form"... Best Regards - Misi, RRR AB, http://rrr.se > Dears, > > I'm using 7.1 version and the error message is "can't find Help Desk Form > to Open" when I tried to open it. > I already restored the DB but I need the root cause of the problem or what > the reasons that may cause to lose "Help Desk View". > > Thanks > Best Regards > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky > Sent: Monday, November 14, 2011 10:49 AM > To: arslist@ARSLIST.ORG > Subject: Re: I can't find Help Desk View > > Hi, > > Do you mean that you deleted columns and fields directly in the database? > > That might be tricky to fix... I would suggest that you restore the > database, and try to do it in Dev Studio anyway. > > What was the error message you got when originally trying to delete the > field? > > Which version are you on? > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) > > Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > >> Dears, >> >> I tried to delete a new field which added upon customer's requirements >> from the form "Hel Desk", but it couldn't be deleted so, I tried to >> delete it from ARSystem DB from both (Help Desk View, Help Desk Table). >> Unfortunately,after deleting the field I can't find "Help Desk View" in >> the ARSchema. Please I need your advice to know why this happened. >> >> Thanks >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" >> > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > ************************************************************************************************************************* > > The content of this document is classified as Vodafone Egypt S.A.E. > Confidential and Proprietary Information. > > The recipient hereby is committed to hold in strict confidence the > contents of this (e-mail, document, information) and not to disclose to > any third party without the prior written consent of Vodafone Egypt S.A.E. > Recipient will be held liable for any unauthorized disclosure. > > If you have received this message in error, please notify the sender by > return e-mail and delete the message in its entirety, including any > attachments. > > http://www.vodafone.com.eg > > ************************************************************************************************************************* > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" ************************************************************************************************************************* The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg ************************************************************************************************************************* _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
