Thanks for your kind responses I appreciate that. I'll need to built that
workflow. Is there any guidance on how to "copy" those attachments? Or is it
possible just move the attachments?
Thanks.
Hugo Ruesga
Software Development Advisor
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> Date: Tue, 17 Jan 2012 07:18:39 -0800
> From: tpala...@gmail.com
> Subject: Re: SRM 2.2 Attachment files
> To: arslist@ARSLIST.ORG
>
> that is correct, attachments are not part of the workflow that
> generates the template with SRM requests. the idea is to prevent
> attachment files to be in more that one place in the database and the
> reason for the link to view the service request at the top of the
> tickets.
>
> On Jan 17, 9:27 am, Kevin Morgan <goofy1...@gmail.com> wrote:
> > Hugo,
> >
> > That apparently is as designed, since we have seen the same behavior. You
> > will have to create your own workflow to push the attachment over to the
> > Incident work info.
> >
> > Kevin
> >
> > *From:* Action Request System discussion list(ARSList) [mailto:
> > arsl...@arslist.org] *On Behalf Of *Hyunkel v2.0
> > *Sent:* Monday, January 16, 2012 6:31 PM
> > *To:* arsl...@arslist.org
> > *Subject:* SRM 2.2 Attachment files
> >
> > **
> >
> > Hi List;
> >
> > I've found something and I need some clues to get this done. It happens
> > when users attach a file from the Request Entry form (either while creating
> > a New Service Request or updating and existing Service Request) on SRM. The
> > file is seen on the Service Request form, but not in the Incident
> > Management form (Work Info) the text is the same on both entries, but the
> > missing data is the attachment itself. Does anyone had seen this before?
> >
> > Thanks.
> >
> > *Hugo Ruesga*
> > *Software Development Advisor*
> >
> > P Please consider the environment before printing this email
> >
> > *The information contained in and transferred with this electronic message
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> > error by replying to this message, and then delete it from your system.
> > **Thank
> > you.*
> >
> > _attend WWRUG12www.wwrug.comARSlist: "Where the Answers Are"_
> >
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