Not knowing what version of Remedy you are using..........go to Application for the user(s) and toggle the option for action on what to do after Saving the INC or CRQ. In 7.604, click Foundation Elements-->Overview Console-->Functions For Incident and Change tabs, change it to be: On Form, After Save: Modify Request After Submit
From: Dan <[email protected]> To: [email protected] Sent: Friday, January 20, 2012 11:58 AM Subject: Change Management actions How do I get Change (and Incident/Problem) to stay on the same ticket when I create a new one. Currently when I create and save a new ticket it opens a new one. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
