Hi Tricia, If you are looking at it from an individual perspective, on Incident, go to Application Preferences.. Change 'After New Save' to Re-open in current
From: "Oliva Millonig, Patricia" <[email protected]> To: [email protected] Date: 01/20/2012 03:14 PM Subject: Re: Change Management actions Sent by: "Action Request System discussion list(ARSList)" <[email protected]> I was just asked for the same thing but in 7.5. Can you tell me where the setting is for 7.5? Best Regards, Tricia -----Original Message----- From: Action Request System discussion list(ARSList) [ mailto:[email protected]] On Behalf Of Dan Sent: Friday, January 20, 2012 2:20 PM To: [email protected] Subject: Re: Change Management actions Sorry about that I always forget version. We are on 7.6.04. And this worked thanks. I knew it was something simple but could not recall where it was. On Jan 20, 2:04 pm, Rick Sharp <[email protected]> wrote: > Not knowing what version of Remedy you are using..........go to Application for the user(s) and toggle the option for action on what to do after Saving the INC or CRQ. > > In 7.604, click Foundation Elements-->Overview Console-->Functions > > For Incident and Change tabs, change it to be: > > On Form, After Save: > Modify Request After Submit > > > From: Dan <[email protected]> > To: [email protected] > Sent: Friday, January 20, 2012 11:58 AM > Subject: Change Management actions > > How do I get Change (and Incident/Problem) to stay on the same ticket > when I create a new one. Currently when I create and save a new > ticket it opens a new one. > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > attend wwrug12www.wwrug12.comARSList: "Where the Answers Are" > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > attend wwrug12www.wwrug12.comARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" This e-mail, including any attachments, is a confidential business communication, and may contain information that is confidential, proprietary and/or privileged. This e-mail is intended only for the individual(s) to whom it is addressed, and may not be saved, copied, printed, disclosed or used by anyone else. If you are not the(an) intended recipient, please immediately delete this e-mail from your computer system and notify the sender. Thank you. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" ********************************************************************** This e-mail and any files transmitted with it may contain confidential information and is intended solely for use by the individual to whom it is addressed. If you received this e-mail in error, please notify the sender, do not disclose its contents to others and delete it from your system. ********************************************************************** _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
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