Be advised that this was originally broken in 7.6.04.01 (the Modify Request After Submit setting was ignored) and required a hotfix to the arserver.exe to fix it. If you are lucky, you already have - or will - miss hitting the problem.
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Dan Sent: Friday, January 20, 2012 1:20 PM To: [email protected] Subject: Re: Change Management actions Sorry about that I always forget version. We are on 7.6.04. And this worked thanks. I knew it was something simple but could not recall where it was. On Jan 20, 2:04 pm, Rick Sharp <[email protected]> wrote: > Not knowing what version of Remedy you are using..........go to Application > for the user(s) and toggle the option for action on what to do after Saving > the INC or CRQ. > > In 7.604, click Foundation Elements-->Overview Console-->Functions > > For Incident and Change tabs, change it to be: > > On Form, After Save: > Modify Request After Submit > > > From: Dan <[email protected]> > To: [email protected] > Sent: Friday, January 20, 2012 11:58 AM > Subject: Change Management actions > > How do I get Change (and Incident/Problem) to stay on the same ticket > when I create a new one. Currently when I create and save a new > ticket it opens a new one. > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > attend wwrug12www.wwrug12.comARSList: "Where the Answers Are" > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > attend wwrug12www.wwrug12.comARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
