Dear Listers, After almost 15 years of service our custom built AR System applications are bing replaced by Remedy on Demand. Up until recently I have not been allowed to be involved as they were hoping it would all run out of the box. However, they now need some work doing to get the RoD system to talk to our other systems (Sophos anti-virus emails from PCs and interaction with our third-party maintainers, to name but two).
Now; for the last week we having been talking to BMC to work out how I should get Developer Studio access to our development RoD system. I have been given VPN access to what I believe is the relevant BMC network. I have even been told to obtain a copy of the Cisco VPN client (which I think is now no longer easily downloadable from Cisco) from the University of Ghent in Belgium (which didn't really sound right - doesn't BMC have proper routes for distributing software). I also been told the server address and port number, which I presume is so that Dev Studio can access the server. The trouble is that with all this in place I can't get Dev Studio to talk to our RoD server. What I'm wondering is whether any one on this list has attempted this sort of thing before. If so how did you gain access? BMC RoD support doesn't seem to be able to come up with an answer - at least not yet. Thanks in advance, Ian ________________________________ Ian Trimnell, Systems Programmer, Information Technology The Open University, Milton Keynes, UK Phone: +44 (0)1908 6 53741<tel:01908%206%2053741> web: http://www.open.ac.uk/ -- The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England & Wales and a charity registered in Scotland (SC 038302). _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
