Ran into this with a customer lately too. Make sure YOUR corporate firewall allows traffic going out to port XXX.
-John On Tue, Jan 31, 2012 at 1:06 AM, Ian.Trimnell <ian.trimn...@open.ac.uk>wrote: > ** > Dear Listers, > > After almost 15 years of service our custom built AR System applications > are bing replaced by Remedy on Demand. Up until recently I have not been > allowed to be involved as they were hoping it would all run out of the box. > However, they now need some work doing to get the RoD system to talk to > our other systems (Sophos anti-virus emails from PCs and interaction with > our third-party maintainers, to name but two). > > Now; for the last week we having been talking to BMC to work out how I > should get Developer Studio access to our development RoD system. I have > been given VPN access to what I believe is the relevant BMC network. I have > even been told to obtain a copy of the Cisco VPN client (which I think is > now no longer easily downloadable from Cisco) from the University of Ghent > in Belgium (which didn't really sound right - doesn't BMC have proper > routes for distributing software). I also been told the server address and > port number, which I presume is so that Dev Studio can access the server. > The trouble is that with all this in place I can't get Dev Studio to talk > to our RoD server. > > What I'm wondering is whether any one on this list has attempted this > sort of thing before. If so how did you gain access? BMC RoD support > doesn't seem to be able to come up with an answer - at least not yet. > > Thanks in advance, > > Ian**** > ------------------------------ > > *Ian Trimnell,** > Systems Programmer, *Information Technology > The Open University, Milton Keynes, UK > Phone: +44 (0)1908 6 53741 <01908%206%2053741> web: > http://www.open.ac.uk/ > > > -- > The Open University is incorporated by Royal Charter (RC 000391), an > exempt charity in England & Wales and a charity registered in Scotland (SC > 038302). > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
