Catchy Title: however I have noticed something that is not done with BMC, and in most organizations. Knowledge is vanishing... Discussion: you contact customer support: they have you do X, Y, and Z.. but... solution was nothing to do with X, Y or Z. Vice it was something else (pick something). You contact support it is fixed, and they do not care what the solution is... They do not put it into an RKM, they do not share the information to their co-workers..
I am finding lots of customer support sites like this.. I would think.. this should be part of the* best practice*.. you can save tons of time putting in an RKM, rather than trying to hoarding the information post it and allow others to use it.. (I know the Love your brother as yourself: does apply here also)... What say you ! -- Patrick Zandi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
