Hope you don't mind if I nitpick, but anyone who has gone through ITIL v. 2 Foundation training should know that "Best Practice" has been supplanted by "Good Practice" once a "Best Practice" has been implemented into a production environment and becomes Standard Operating Procedure. If that has changed (or if BMC-UK hired an uninformed ITIL v.2 Foundation trainer and they've backed away from the term) please would someone let me know so I don't keep sounding like a fool? I'm sure I can figure out some way to win the "Wake Up and Smell the Coffee" award this year! I want to add to my trophy shelf.
From: patrick zandi <[email protected]> To: [email protected] Sent: Friday, February 3, 2012 8:49 AM Subject: BMC (do they really do best practice? do you?) ** Catchy Title: however I have noticed something that is not done with BMC, and in most organizations. Knowledge is vanishing... Discussion: you contact customer support: they have you do X, Y, and Z.. but... solution was nothing to do with X, Y or Z. Vice it was something else (pick something). You contact support it is fixed, and they do not care what the solution is... They do not put it into an RKM, they do not share the information to their co-workers.. I am finding lots of customer support sites like this.. I would think.. this should be part of thebest practice.. you can save tons of time putting in an RKM, rather than trying to hoarding the information post it and allow others to use it.. (I know the Love your brother as yourself: does apply here also)... What say you ! -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
