Good, better, best -- practice... I don't care if they get the name from Sears products! or if they decide Cool, Awesome, Righteous... just the idea is enough..
On Fri, Feb 3, 2012 at 9:40 AM, Louise Van Hine <[email protected]> wrote: > ** > Hope you don't mind if I nitpick, but anyone who has gone through ITIL v. > 2 Foundation training should know that "Best Practice" has been supplanted > by "Good Practice" once a "Best Practice" has been implemented into a > production environment and becomes Standard Operating Procedure. If that > has changed (or if BMC-UK hired an uninformed ITIL v.2 Foundation trainer > and they've backed away from the term) please would someone let me know so > I don't keep sounding like a fool? > > I'm sure I can figure out some way to win the "Wake Up and Smell the > Coffee" award this year! I want to add to my trophy shelf. > > *From:* patrick zandi <[email protected]> > *To:* [email protected] > *Sent:* Friday, February 3, 2012 8:49 AM > *Subject:* BMC (do they really do best practice? do you?) > > ** Catchy Title: however I have noticed something that is not done with > BMC, and in most organizations. Knowledge is vanishing... > Discussion: you contact customer support: they have you do X, Y, and Z.. > but... solution was nothing to do with X, Y or Z. Vice it was something > else (pick something). > You contact support it is fixed, and they do not care what the solution > is... They do not put it into an RKM, they do not share the information to > their co-workers.. > > I am finding lots of customer support sites like this.. I would think.. > this should be part of the* best practice*.. you can save tons of time > putting in an RKM, rather than trying to hoarding the information post it > and allow others to use it.. (I know the Love your brother as yourself: > does apply here also)... > > What say you ! > > -- > Patrick Zandi > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ -- Patrick Zandi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
