There are multiple ways that customers gain access to the resources within Remedy OnDemand and your BMC representative can work with you to tailor the offering to your needs. VPN is a common way to create a secure link between a customer datacenter and resources within the Remedy OnDemand service, yes. However, depending on your business needs, you may find it easiest to use the reporting services within Remedy OnDemand exclusively and not have to create a connection at all between your datacenter and the service to run reports.
-David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of David Ferguson Sent: Thursday, February 23, 2012 8:54 AM To: [email protected] Subject: Re: Remedy on Demand question ** Thanks David, how would I access that reporting server from my network? VPN access and then ODBC, secure ODBC, etc? What is the method of connectivity I would have to access the data for querying at the reporting server database level? thanks, David On Thu, Feb 23, 2012 at 10:38 AM, Easter, David <[email protected]<mailto:[email protected]>> wrote: ** Hi David, Remedy OnDemand has an option where you can set up an additional reporting server to run reports from, for example, BMC Analytics (as a service). Best to contact your BMC sales representative for information on the best configuration option for your business needs. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of David Ferguson Sent: Wednesday, February 22, 2012 6:38 PM To: [email protected]<mailto:[email protected]> Subject: Remedy on Demand question ** Does Remedy on Demand provide an ODBC connection to the underlying database? That be used to run a query for example in Crystal Reports on-site. If not how have other users accomplished custom reporting? Is there an easy way to export information and build a reporting datamart? thanks -- _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ -- David A. Ferguson Yurbi(r) - Bring Your Data to Life<http://www.yurbi.com> Work: 571-354-0515 Fax: 703-991-5935 Email: [email protected]<mailto:[email protected]> http://www.linkedin.com/in/davferg http://www.twitter.com/davferg5000 5000fish, Inc.<http://www.5kfish.com> 2850 W. Horizon Ridge Parkway Suite 200 Henderson, NV 89052 <http://www.linkedin.com/in/davferg> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
