Hi, Yes the 117 method is not going to help. This is where you have AREA (external authentication) and the user types one name that matches the login name, then if 117 is populated, it's that value that is sent to the AREA.
So that's not what you want. I guess this is why BMC built the CTM:People form, so the application can use the first and last name. This also doesn't have anything to do with SSO, as you correctly stated, as SSO is about identifying the user record with a central source. After you have logged in then the authentication method doesn't matter. If you are using your own designed app, then create something like the people form and have the login name hidden in the field so you have the unique reference back. Otherwise I am not sure how you will be able to do this. Kind regards Danny Single Sign On (SSO) for BMC & HP http://www.javasystemsolutions.com/jss/ssoplugin -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Frank Caruso Sent: 24 February 2012 14:03 To: [email protected] Subject: User Login Alias ITSM 7.6.04 sp2 Oracle RedHat WebLogic Current customer would like users to authenticate in Remedy using a special network login ID but then have their full name be used when creating/updating records. I trie using the special field Authentication Alias (117) on the User Form would provide this functionality but it provides ths opposite of what is required. According to BMC the functionality we are looking for is not possible unless we do some custom coding in the midtier. I think they are talking about an SSO solution but am looking for other possible solutions. Thank you Frank Caruso _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
