Did you try putting the "special network login ID " in field 117? This should make Remedy Login ID basically be a label. We have a customer that uses their AD login in field 117 but their login is (displays) their email address. That works.
Kelly Deaver
Unisys Corporation
Unisys Corporation
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_-------- Original Message --------
Subject: User Login Alias
From: Frank Caruso <[email protected]>
Date: Fri, February 24, 2012 8:02 am
To: [email protected]
ITSM 7.6.04 sp2 Oracle RedHat WebLogic
Current customer would like users to authenticate in Remedy using a special network login ID but then have their full name be used when creating/updating records. I trie using the special field Authentication Alias (117) on the User Form would provide this functionality but it provides ths opposite of what is required. According to BMC the functionality we are looking for is not possible unless we do some custom coding in the midtier. I think they are talking about an SSO solution but am looking for other possible solutions.
Thank you
Frank Caruso
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