Thanks - I should have looked at that sooner :-)
Although, that's obvious to a Remedy Admin - to the user it's not very clear why the tool is behaving in that manner. A message to the user could have explained this action to them in plain English - not the tech jargon. Note: the error message was not received on the web client (which most of our customers use), only the WUT. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com <http://www.jcp.com/> ________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Tuesday, February 28, 2012 11:21 AM To: arslist@ARSLIST.ORG Subject: Re: ARERR 1889 received on changing date to 03/11/12 02:00 This is the description of error 1889 Message Text: Date is out of allowed range of 01/01/1970 to 01/19/2038 (GMT) for Windows client. Description: If you enter a date outside of the listed range, based on Greenwich Mean Time (GMT), you receive this error message. GMT is the time zone from which all other time zones are adjusted. This error also appears for dates that are within the hour that the time changes for the start of daylight saving time. For more information, see knowledge base article ID 5816 on the BMC Remedy Customer Support website. Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall Sent: Tuesday, February 28, 2012 11:09 AM To: arslist@ARSLIST.ORG Subject: Re: ARERR 1889 received on changing date to 03/11/12 02:00 ** Thanks Elizabeth - I thought this was something to do with daylight savings, so it sounds like that is by design even if it was poorly implemented? If so, a more meaningful user friendly reason should have been populated to the user. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com <http://www.jcp.com/> ________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Elizabeth Low Sent: Tuesday, February 28, 2012 10:56 AM To: arslist@ARSLIST.ORG Subject: Re: ARERR 1889 received on changing date to 03/11/12 02:00 Hello Andrew, March 11, 2012 is when DST starts. On March 11, it goes from 1:59am to 3:am. 2am to 2:59am is invalid on March 11, 2012. Elizabeth Low ________________________________ Date: Tue, 28 Feb 2012 11:48:48 -0500 From: ago...@jcpenney.com Subject: ARERR 1889 received on changing date to 03/11/12 02:00 To: arslist@ARSLIST.ORG ** All, ARS 7.5 patch 4 Midtier 7.5 patch 4 ITSM 7.5.01 I had a user report an issue this morning. They are unable to update a Change CRQ requested start date to 3/11/2012 2:00:00 AM On midtier web client it does not show an error and when you enter 3/11/2012 2:00:00 AM it simply changes your entry to 1 hour later 3/11/2012 3:00:00 AM On the WUT (I'm using 7.6.04 patch 3) you get the below error message: Date is out of allowed range of 01/01/1970 - 01/19/2038 (GMT) for Windows client. : "3/11/2012 2:00:00 AM": Requested Start Date+ (ARERR 1889) Any help would be appreciated, we'll be contacting support :-) Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com <http://www.jcp.com/> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ <font face="monospace"size="-3"><br>The information transmitted is intended only for the person or entity to which it is addressed and <br>may contain confidential and/or privileged material. If the reader of this message is not the intended<br>recipient, you are hereby notified that your access is unauthorized, and any review, dissemination,<br>distribution or copying of this message including any attachments is strictly prohibited. If you are not<br>the intended recipient, please contact the sender and delete the material from any computer.<br> _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
