Hi all Mid-Tier Admins!
I have had a series of frustrating issues with Mid-Tier 7.6.04 SP2
caching, that I think I have now come to grips with.
What I did was to create a Group (STUGUN) and a Role (STUGUN) to be used
in customization of the application "Remedy Incident Management". The role
granted access to a set of ACTLs.
What happened was that Mid-Tier failed to recache things sometimes, and
some users with this group (STUGUN) got access to the ACTLs, and some did
not.
The same user could get different results depending on which Mid-Tier he
accessed.
My error, I think, is that the STUGUN-Group was set defined as a None-Group.
As it was mapped to a Role, it worked fine to assign permission to it, and
it also worked fine in Remedy User.
When Mid-Tier does its caching, it will create a unique Group-combination
based on each users unique combination of Groups.
For example if a user belongs to:
20213 => Service Request User (Change)
10001 => STUGUN (None, this is my group)
20003 => Incident User (Change)
20000 => General Access (Change)
20032 => Asset Viewer (Change)
1000000021 => 1000000021 (None) - this is a Support Group
The Unique combination here will be ";20000;20003;20032;20213;" where the
two groups with Group-Type "None" has been stripped out.
This is because None-groups should not be able to change access in any
way, except for row-level-access, but that is calculated in another way.
So depending on if the first User with the unique permission map
";20000;20003;20032;20213;" belonged to my STUGUN-group or not, the cached
file included/excluded permission to thos STUGUN-Active-Links!
SOLUTION: Change the None-Group to View or Change
CONCLUSION: Never map a None-Group to a Role
Please let me know if my deductions seems flawed in any way!
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
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