Its an assumption at this point that it may not be the issue. I forgot to
mention that it could perhaps be renamed too. From the description of your
environment, it is unlikely that these may be the issues. No experienced
Remedy developer would delete or rename an already deployed form - but
accidents can happen.. That’s a unforgivable crime in our world when it
happens :-)
Maybe you could use Ben Cherny's Meta-Update tool to perform a comparison
with what you have on your server, to what's usually available OTB as he has
a spreadsheet with all OTB forms documented. He was just discussing that on
another thread "ITSM 7.6.03 OTB forms that begin with CTM:Ppl% or CTM:PPL%"
that I had started... Not everything missing from the difference you see may
mean a problem as some of the differences could be because of the components
you have installed, opposed to those that were installed when that
spreadsheet was generated. Also the patch you are on would also make a
difference..
In the end, flushing the cache should resolve the problem..
Joe
-----Original Message-----
From: Kay Wilthew
Sent: Tuesday, March 13, 2012 2:00 PM Newsgroups:
public.remedy.arsystem.general
To: [email protected]
Subject: Re: Report error on web report drill-down
Thanks for the suggestion, Joe. Your comment makes me question how a form
could have been deleted when we're using an out of the box Remedy build, and
there has never been any development performed. I am the only administrator
and I've never done any development on our system. Is there a way to
identify which form is missing, and is it really possible for a form to have
been deleted?
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Joe Martin D'Souza
Sent: Monday, March 12, 2012 3:12 PM
To: [email protected]
Subject: Re: Report error on web report drill-down
Try flushing the Mid-Tier cache. My hunch is you may have deleted the
original form that table field was pointing to, and created a new form, to
point it to.
Even if that is not the case, refreshing your Mid-Tier cache would never
hurt.
Cheers
Joe
-----Original Message-----
From: Kay W
Sent: Monday, March 12, 2012 3:01 PM Newsgroups:
public.remedy.arsystem.general
To: [email protected]
Subject: Report error on web report drill-down
When running a web report, the report generates fine but when clicking on
the hyperlink to drill down to a specific record in the report, Internet
Explorer 8 is generating an error that the page cannot be found. This is a
simple web report created within Reports Console of an out-of-box
installation of Remedy 7.6.04.
Any trouble-shooting advice?
Thanks,
Kay
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