No problem! There still may be some cases where a system error that uses a pop-up will be encountered despite my attempts to avoid pop-ups, so the prompt bar option sounds like a good feature for me to look at if/when we go to 7.6.4.
Thanks, David > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing > Sent: Tuesday, March 13, 2012 10:39 AM > To: arslist@ARSLIST.ORG > Subject: Re: Avoiding pop-ups while requiring input > > Sorry I missed the version :)...we moved to 7.5, and then about 6 months > later went to 7.6.4...so it's hard to keep track of what was in each > release. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling > Sent: Tuesday, March 13, 2012 7:19 AM > To: arslist@ARSLIST.ORG > Subject: Re: Avoiding pop-ups while requiring input > > Thanks LJ and Chris, > > (Sorry, forgot to say I was on ARS 7.5.) > I looked around and couldn't find the option, and it turns out it's not a > 7.5 feature - don't see it in the 7.5 docs, but I do see it in 7.6.4 docs. > > David > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing > > Sent: Monday, March 12, 2012 6:07 PM > > To: arslist@ARSLIST.ORG > > Subject: Re: Avoiding pop-ups while requiring input > > > > David, > > If you are running 7.5 I think it was...you can configure everything to go > > to the 'prompt bar'....that's not a popup :) > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling > > Sent: Monday, March 12, 2012 3:29 PM > > To: arslist@ARSLIST.ORG > > Subject: Avoiding pop-ups while requiring input > > > > We're rolling out an app for staff that normally don't use Remedy, and a > > usability concern is browser pop-up blockers. (I know the login page > warns > > about pop-ups, but I've seen it ignored & I've done it myself.) This is a > > rather detailed Remedy form, and if they get a pop-up & have to reload the > > page, the user input is lost. > > > > I took out "message" actions from my workflow to avoid this, but there are > > still Required fields: if left blank, they use a pop-up box. > > > > Does anyone have a creative way for getting around this for required > fields? > > Maybe some trick where the fields are not really required on the database > > side, but not sure how ensure they are populated without using a message > > to > > the user. Or something else I can do? > > > > David > > > > --- > > David Durling durl...@uga.edu > > Enterprise IT Services 706-542-0223 > > University of Georgia > > > > > __________________________________________________________ > > __________________ > > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > > > > __________________________________________________________ > > _____________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > __________________________________________________________ > __________________ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > __________________________________________________________ > _____________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
