Thanks!! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Friday, March 16, 2012 4:16 PM To: arslist@ARSLIST.ORG Subject: Re: Just wondering....
** I got to it by searching the knowledgebase for KA364458 after logging in to support web. Knowledge Article AtriumCore 7.6.04 SP2 installation failing on AR Server 7.6.04 SP3 ( ImportFileNode- 9936 Error ) [Back to Answers]<https://kb.bmc.com/infocenter/index?page=answers&question_box=KA364458> Back to Answers <https://kb.bmc.com/infocenter/index?page=answers&question_box=KA364458> [Printer Friendly Version]<https://kb.bmc.com/infocenter/index?page=content&id=KA364458&pmv=print&impressions=false> Printer Friendly<https://kb.bmc.com/infocenter/index?page=content&id=KA364458&pmv=print&impressions=false> [Rate Content]<https://kb.bmc.com/infocenter/index?page=content&id=KA364458#rate> Rate this Page<https://kb.bmc.com/infocenter/index?page=content&id=KA364458#rate> Knowledge Article ID: KA364458 Version: 3.0 Status: Published Published date: 03/06/2012 Updated: 03/06/2012 So the issue is that if you have installed as, or updated to, ARS 7.6.04.03, then the Atrium 7.6.04.02 installer fails? Typical behavior for any SP2 installer, in my experience. I’ll be waiting for SP3 on ALL of the applications. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Friday, March 16, 2012 2:55 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Just wondering.... ** You can start with all at SP 2 Here is the KA on support. KA364458<https://webmail.bmc.com/owa/redir.aspx?C=f72a03ecb9974120b60ab205d5639a1e&URL=https%3a%2f%2fkb.bmc.com%2finfocenter%2findex%3fpage%3dccaClickthrough%26checksum%3d3368834740%26ques%3dinstall%2batrium%2bsp2%2bar%2bserver%2bsp3%26exturl%3dhttps%253A%252F%252Fkb.bmc.com%252Finfocenter%252Findex%253Fpage%253Dcontent%2526id%253DKA364458%2526actp%253Dsearch%2526viewlocale%253Den_US%26searchid%3d1331911587128%26id%3d1331911587128%26answerid%3d16777216%3a27346185%26trackClick%3dtrue%26docTitle%3dAtriumCore%25207.6.04%2520SP2%2520installation%2520failing%2520on%2520AR%2520Server%25207.6.04%2520SP3%2520(%2520ImportFileNode-%25209936%2520Error%2520)%2520%26crawledYear%3d2012%26crawledMonth%3d3%26crawledDate%3d6> -----Original Message----- From: richard....@bwc.state.oh.us<mailto:richard....@bwc.state.oh.us> <richard....@bwc.state.oh.us<mailto:richard....@bwc.state.oh.us>> To: arslist <arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>> Sent: Fri, Mar 16, 2012 3:50 pm Subject: Re: Just wondering.... ** Huh? This is good to know. BMC support said to just go ahead and load 7.6.04 SP3. Are you saying I should load the “base” 7.6 04 and load 7.6 .04 SP2 and then 7.6.04 SP3? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG?>] On Behalf Of Roger Justice Sent: Friday, March 16, 2012 3:39 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Just wondering.... ** Also do not load SP 3 first. There is a known issue. Load ARS SP2, Atrium Core SP2, ITSM SP2 and other applications. You then upgrade ARS to SP3 -----Original Message----- From: patrick zandi <remedy...@gmail.com<mailto:remedy...@gmail.com>> To: arslist <arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>> Sent: Fri, Mar 16, 2012 3:35 pm Subject: Re: Just wondering.... ** Oh no.. are we going to 7 now? Who said that? BMC? On Fri, Mar 16, 2012 at 3:16 PM, richard....@bwc.state.oh.us<mailto:richard....@bwc.state.oh.us> <richard....@bwc.state.oh.us<mailto:richard....@bwc.state.oh.us>> wrote: ** We’re going to install 7.6.04 SP3 on a new 2008 R2 server. It has been suggested that we install JRE and JDK 7u3. Any problems in doing so or should we be using an earlier version of JRE/JDK? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ -- Patrick Zandi _attend WWRUG12 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
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