Somethings to verify: 1. OurMidTier is a DNS alias for the physical box or a loadbalanced VIP? 2. Try tracert or telnet from the client computer having issues. 3. Try with full domain ex: http://ourmidtier.abc.com/arsys/home, I have seen in the past depending on the network rules it had worked if you specify FQDN but not with the shortDNS.
On Wednesday, March 21, 2012 4:43:03 AM UTC-5, Jiri Pospisil wrote: > > ** > > Hello all, > > > > This is perhaps not a Remedy issue as such, but was wondering if anybody > seen anything like that. > > > > We are running mid-tier on a Windows machine and users access it via link > such as http://OurMidTier/arsys/home where OurMidTier is a DNS alias of > that physical box. > > The above link works for many users but we have some users who just get > page cannot be displayed error in their browser. > > When we look on their machine, they can ping the alias. We also flushed > the DNS cache on their PC but to no avail. > > What is even stranger is that if we use IP address of the mid-tier box, it > connects successfully, so http://10.20.30.40/arsys/home works fine and > open the home page. Then on the home page, the overview console returns > message Unable to set up data connection ... (ARWARN 9351). Other consoles > seem to work fine; it is only overview which I believe uses a plug-in > behind it. > > I have tried running the Fiddler tool on the affected PC. It seems to > connect to the web server and then the connection gets simply closed > (admittedly, I have only a limited knowledge in that area). > > > > Has anybody seen such behaviour before? > > > > We are on AR Server 7.6.03 patch 002 for server as well as mid-tier. > > Browser – tested with IE 7 as well as IE 8 > > Web server OS – Windows 2003 (64 bit) > > Java - 1.6.0_26 (64 bit) > > Web Server - bundled Apache Tomcat - 6.0.20 > > > > Thanks for any suggestions. > > > > Jiri Pospisil > > LCH Clearnet > > > ************************************************************************************************* > > > > This email is intended for the named recipient(s) only. Its contents are > confidential and may only be retained by the named recipient(s) and may > only be copied or disclosed with the consent of LCH.Clearnet Limited and/or > LCH.Clearnet SA. If you are not an intended recipient please delete this > e-mail and notify [email protected]. > > LCH.Clearnet Limited, LCH.Clearnet SA and each other member of the > LCH.Clearnet Group accept no liability, including liability for negligence, > in respect of any statement in this email. > > The contents of this email are subject to contract in all cases, and > LCH.Clearnet Limited and/or LCH.Clearnet SA makes no contractual commitment > save where confirmed by hard copy. > > Cet e-mail et toutes les pièces jointes (ci-après le "message") sont > confidentiels et établis à l'intention exclusive de ses destinataires. > Toute utilisation de ce message non conforme à sa destination, toute > diffusion ou toute publication, est interdite, sauf autorisation expresse > de LCH.Clearnet Limited et/ou LCH.Clearnet SA. Si ce message vous a été > adressé par erreur, merci de le détruire et d'en avertir immédiatement > [email protected]. > > LCH.Clearnet Limited, LCH.Clearnet SA et les autres entités du groupe > LCH.Clearnet Group, ne peuvent en aucun cas être tenues responsables au > titre de ce message à moins qu’il n’ait fait l’objet d’un contrat signé. > > LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High > Street, London EC3N 1EA. Recognised as a Clearing House under the Financial > Services & Markets Act 2000. Reg in England No.25932 > > Telephone: +44 20 7426 7000 Internet: http://www.lchclearnet.com > > LCH.Clearnet SA, Siège Social, 18 rue du Quatre Septembre, 75002 Paris, > Chambre de Compensation conformément au Code Monétaire et Financier. > > > > > ************************************************************************************************* > > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
