Have you added the DNS entry in the HOSTS file? This file is present in *C:\Windows\System32\drivers\etc*
run notepad in administrator mode and add an entry as below in the HOSTS fiel: <Mid-Tier Server IP Address> <Mid-Tier DNS Name> This will resolve the issue. Thanks and Regards, Shiju John. On Thu, Mar 22, 2012 at 7:56 AM, patchsk <[email protected]> wrote: > ** > Somethings to verify: > 1. OurMidTier is a DNS alias for the physical box or a loadbalanced VIP? > 2. Try tracert or telnet from the client computer having issues. > 3. Try with full domain ex: http://ourmidtier.abc.com/arsys/home, I have > seen in the past depending on the network rules it had worked if you > specify FQDN but not with the shortDNS. > > > On Wednesday, March 21, 2012 4:43:03 AM UTC-5, Jiri Pospisil wrote: >> >> ** >> >> Hello all, >> >> >> >> This is perhaps not a Remedy issue as such, but was wondering if anybody >> seen anything like that. >> >> >> >> We are running mid-tier on a Windows machine and users access it via link >> such as http://OurMidTier/arsys/home where OurMidTier is a DNS alias of >> that physical box. >> >> The above link works for many users but we have some users who just get >> page cannot be displayed error in their browser. >> >> When we look on their machine, they can ping the alias. We also flushed >> the DNS cache on their PC but to no avail. >> >> What is even stranger is that if we use IP address of the mid-tier box, >> it connects successfully, so http://10.20.30.40/arsys/home works fine >> and open the home page. Then on the home page, the overview console returns >> message Unable to set up data connection ... (ARWARN 9351). Other consoles >> seem to work fine; it is only overview which I believe uses a plug-in >> behind it. >> >> I have tried running the Fiddler tool on the affected PC. It seems to >> connect to the web server and then the connection gets simply closed >> (admittedly, I have only a limited knowledge in that area). >> >> >> >> Has anybody seen such behaviour before? >> >> >> >> We are on AR Server 7.6.03 patch 002 for server as well as mid-tier. >> >> Browser – tested with IE 7 as well as IE 8 >> >> Web server OS – Windows 2003 (64 bit) >> >> Java - 1.6.0_26 (64 bit) >> >> Web Server - bundled Apache Tomcat - 6.0.20 >> >> >> >> Thanks for any suggestions. >> >> >> >> Jiri Pospisil >> >> LCH Clearnet >> >> **************************************************************** >> *************************************** >> >> >> >> This email is intended for the named recipient(s) only. Its contents are >> confidential and may only be retained by the named recipient(s) and may >> only be copied or disclosed with the consent of LCH.Clearnet Limited and/or >> LCH.Clearnet SA. If you are not an intended recipient please delete this >> e-mail and notify [email protected]. >> >> LCH.Clearnet Limited, LCH.Clearnet SA and each other member of the >> LCH.Clearnet Group accept no liability, including liability for negligence, >> in respect of any statement in this email. >> >> The contents of this email are subject to contract in all cases, and >> LCH.Clearnet Limited and/or LCH.Clearnet SA makes no contractual commitment >> save where confirmed by hard copy. >> >> Cet e-mail et toutes les pièces jointes (ci-après le "message") sont >> confidentiels et établis à l'intention exclusive de ses destinataires. >> Toute utilisation de ce message non conforme à sa destination, toute >> diffusion ou toute publication, est interdite, sauf autorisation expresse >> de LCH.Clearnet Limited et/ou LCH.Clearnet SA. Si ce message vous a été >> adressé par erreur, merci de le détruire et d'en avertir immédiatement >> [email protected]. >> >> LCH.Clearnet Limited, LCH.Clearnet SA et les autres entités du groupe >> LCH.Clearnet Group, ne peuvent en aucun cas être tenues responsables au >> titre de ce message à moins qu’il n’ait fait l’objet d’un contrat signé. >> >> LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High >> Street, London EC3N 1EA. Recognised as a Clearing House under the Financial >> Services & Markets Act 2000. Reg in England No.25932 >> >> Telephone: +44 20 7426 7000 Internet: http://www.lchclearnet.com >> >> LCH.Clearnet SA, Siège Social, 18 rue du Quatre Septembre, 75002 Paris, >> Chambre de Compensation conformément au Code Monétaire et Financier. >> >> >> >> **************************************************************** >> *************************************** >> >> >> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > -- Thanks and Regards, Shiju John _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
