> In other words, it does not typically make much sense to give a user a > Fixed application license and a Floating AR User license.
I will second that recommendation. In fact, typically I recommend that you keep the type of license (fixed/floating) the same across a particular user. Even in the situation where you have a fixed AR System user license and floating app licenses, a user could be frustrated and confused if they can do work in a custom application, but not in BMC provided applications (if a floating app user license is not available). It's not mandatory, but can cut down on user complaints and calls to your help desk. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Saturday, March 17, 2012 10:59 AM To: arslist@ARSLIST.ORG Subject: Re: Licenses Hi, The application licenses grants access to the application forms. Tha AR User license give you "write" access to the AR System. You have to have both an Application and an AR User license to modify application data. On forms NOT tagged to an application it is enough with only the AR User license. If you do not have an AR User license to start with the application license is meaningless. In other words, it does not typically make much sense to give a user a Fixed application license and a Floating AR User license. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > ** Misi, Thank you for the comprehensive response. I am clear on how > licensing works and your explanation has clarified my understanding. > However, I may have hidden my real question in the weeds of my post... > How are tokens tracked when the Type = Fixed and the Application = Float > or Type = Float and Application = Fixed? > What happens if all Float tokens are assigned but the person has a Fixed > Application license? > > Jim Manara480-273-0934 > > -------- Original Message -------- > Subject: Re: Licenses > From: Misi Mladoniczky > Date: Sat, March 17, 2012 2:25 am > To: arslist@ARSLIST.ORG > > Hi, > > If we are talking about the Fixed (named) licenses, the counting is not > an > issue, right. It is just a matter of searching the License Type and > Application License fields in the User form. > > The Floating (concurrent) licenses are more interesting, as they are > counted on the fly when they are "needed". The counting is not really > that > hard, the problem is to understand when this "need" arise. > > For the AR User license, it is quite easy. The system grabs the license > tooken, and allocates the license, as soon as you access data in the > system, such as searching, refreshing a table, or using a set-fields to > retrieve server data. > > If AR User Floating license tokens were available, everything is ok. If > one was not available, the user gets a Floating Read instead. The error > message from having the Floating Read will not be given until the user > actually modifies data, which can confuse people. > > As for the Application License, they work in the exact same way. The only > difference is that each application has a set of forms tied to it. Each > application form that requires a license is tagged with that application. > > This explains why you see different last-access-times if you review a > user > that has multiple application licenses. > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) > > Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > > > ** So I buy Fixed and Floating Licenses, sorry Named and Concurrent. > > I can obtain AR User and Separate Application Licenses. I can get > these > > application licenses bundled or by the application. In today's world I > do > > not have to purchase both User and Application licenses for any > individual > > because the application license contains the User license. > > In an environment with COTS Applications and Custom Forms, I need AR > User > > licenses for people who only work with the custom forms. I need > > Application licenses for those who work with the COTS Applications and > who > > may or may not work with the custom forms. > > Now the User Form asks for License Type, Read, Fixed, Floating, > Restricted > > Read. (OK named or concurrent) > > Then it asks for the Application License in a text field. Sorry for > the > > simplified example: > > > > So person 1 is assigned a License Type Fixed and BMC Incident Mgmt > FixedSo > > person 2 is assigned a License Type Floating and BMC Incident Mgmt > > FloatingSo person 3 is assigned a License Type Fixed and BMC Change > Mgmt > > FloatingSo person 4 is assigned a License Type Floating and BMC Problem > > Mgmt Fixed > > How does the application identify how many licenses are remaining? > Both > > of the Fixed and Floating variety as well as for each application. > > > > Jim Manara480-273-0934 > > > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
