Its an open ended question. We are sort of preparing to go down that path and I was trying to collect information on possible bottlenecks or points of failure. Since that utility has so far earned an almost ‘do-not-do-it’ kind of a reputation, I want to see if we could isolate the conditions under which it has worked, and those under which it does not work..
Joe From: Easter, David Sent: Thursday, March 22, 2012 4:29 PM Newsgroups: public.remedy.arsystem.general To: [email protected] Subject: Re: Creating the overlay layer when ugprading from ARS & ITSM 7.6.03 to 7.6.04 ** I guess that depends on what issues you’re referring to… In ITSM Suite 7.6.04 SP2, there were several advancements in BPCU: Fewer false positives Refined hash files Algorithm adjusted for custom objects So yes, some of the issues have been addressed. There is an issue that could not be addressed in service packs with regard to views. Currently, if you overlay a view and additional fields are added to the view by BMC during an upgrade, those fields will not be “inherited” by the overlaid view. That is something that is tentatively expected to be addressed in the next release of the ITSM Suite. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Joe Martin D'Souza Sent: Thursday, March 22, 2012 1:09 PM To: [email protected] Subject: Re: Creating the overlay layer when ugprading from ARS & ITSM 7.6.03 to 7.6.04 ** Thanks David.. Has it got any better to overcome the issues that were raised on the thread 7.6.04 Overlays - Want to keep my custom fields, but want the new format brought to our attention by Strauss? Some of those things pointed out in responses to that thread seem to be show stoppers from using this utility. Joe From: Easter, David Sent: Thursday, March 22, 2012 2:15 PM Newsgroups: public.remedy.arsystem.general To: [email protected] Subject: Re: Creating the overlay layer when ugprading from ARS & ITSM 7.6.03 to 7.6.04 ** Best Practice Conversion Utility. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Joe Martin D'Souza Sent: Thursday, March 22, 2012 11:11 AM To: [email protected] Subject: Re: Creating the overlay layer when ugprading from ARS & ITSM 7.6.03 to 7.6.04 ** I’ll review that thread soon. Thanks for leading me there. Yet another abbreviation :-) BPCU.. stands for Best Practice *** ***?? Customizations Upgrade? Cannot Upgrade?? :-).. OK seriously.. what is it? Joe From: strauss Sent: Thursday, March 22, 2012 12:56 PM Newsgroups: public.remedy.arsystem.general To: [email protected] Subject: Re: Creating the overlay layer when ugprading from ARS & ITSM 7.6.03 to 7.6.04 ** For starters, you actually might want to review my posts about this from last Spring when I was testing 7.6.03 and 7.6.04 upgrade scenarios (from ARS 7.1, ITSM 7.0.02/03, SLM 7.1, RKM 7.2), as well as the discussion several of us were having on BMCDN at the time: · 7.6.04 Overlays - Want to keep my custom fields, but want the new format was viewed 4,861 times and replied to by 29 people The details are much less fresh in my brain now. I had issues open on this with BMC Support for MANY MONTHS, and they were never really resolved. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Joe Martin D'Souza Sent: Thursday, March 22, 2012 11:34 AM To: [email protected] Subject: Re: Creating the overlay layer when ugprading from ARS & ITSM 7.6.03 to 7.6.04 ** That’s interesting. What was your environment like? And what did BMC Support have to say about the failures you experienced? I have received a recent recommendation (as recent as yesterday noon) from a BMC representative who was on an onsite visit, that this file works in generating the needed overlays. Your experience proves to be contrary to that claim. I would like to hear more about this – both positive and negative experiences.. We aren’t anywhere close to upgrading but are in the process of gathering information to move towards that path.. Cheers Joe From: strauss Sent: Thursday, March 22, 2012 11:58 AM Newsgroups: public.remedy.arsystem.general To: [email protected] Subject: Re: Creating the overlay layer when ugprading from ARS & ITSM 7.6.03 to 7.6.04 ** If you are talking about using the hash file as a reference for BPCU to compare against, I found that it generated far too many false overlays to be useful. The second distribution of the hash file with 7.6.04 was actually worse, quadrupling the number of false overlays created by BPCU (all types of objects). Also, when you use the BPCU to create an overlay of a form, what you get is an overlay based on the version of the app you are upgrading FROM, not the version you are upgrading TO, and you often end up having to delete it and recreate it AFTER the upgrade, anyway (the Incident form is the poster child for this problem). In the end, I did not use the hash files for anything, and ONLY used BPCU in prefix/suffix mode to convert all of my custom and customized objects (that had prefixes) to Custom, after which I disabled ALL of them. Then I reviewed all of these customized objects to see if they still applied to ITSM 7.6.04 (versus 7.0.02) and if they did, created a NEW overlay from the upgraded 7.6.04 object, and added the customization to it. I saved HUGE amounts of time and effort that would have been spent removing all of the false overlays, and trying to add the 7.6.04 changes to overlays that were basically 7.0.02 objects. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Joe Martin D'Souza Sent: Thursday, March 22, 2012 10:43 AM To: [email protected] Subject: Creating the overlay layer when ugprading from ARS & ITSM 7.6.03 to 7.6.04 ** I would like to hear about your experiences with using the hash file available for ITSM 7.6.03 for creating the overlay layer when upgrading the platform and application to 7.6.04. I would like to hear from both, those who have had problems and have not successfully been able to upgrade, as well as those who had no problems. Cheers Joe _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
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