MCSE? Really? Is that even a certification anymore? On Mon, Mar 26, 2012 at 10:55 AM, [email protected] < [email protected]> wrote:
> ** > > You left out the part about walking on water… J > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Candace > *Sent:* Monday, March 26, 2012 10:44 AM > *To:* [email protected] > *Subject:* JOB: Sr. Remedy Administrator/Developer - Denver, CO > > > > ** > > The *SR. REMEDY ADMINISTRATOR/DEVELOPER* should be comfortable with, and > have a good understanding of, the ITIL framework, and must have experience > with previous IT Service Management (ITSM) releases (7 preferred). The *SR. > REMEDY ADMINISTRATOR/DEVELOPER* will oversee and work with an > implementation team on full ITSM implementations and maintain these > implementations. This position is accountable for development, > administration, customization, integration, architecture, and support of > Remedy Action Request System Solutions, with a very strong focus on the IT > Service Management (ITSM) suite (Incident Management, Configuration > Management, Change Management, and CMDB) and supporting applications and > technologies (including Knowledge Management, Service Request Management, > Web Services, and LDAP integration). This position is also responsible for > system administration of the Bomgar server. > > *QUALIFICATIONS:* > > - A minimum of 7 years of experience using Remedy systems, development > of the Remedy Action Request System, Remedy Information Technology Service > Management Suite applications, Crystal Reports, Crystal Enterprise, and > HTML > - At least 10 years of experience with hardware, software, and > information technology support > - Experience with Analytics and report generation > - Must have the ability to provide positive customer service > - Excellent problem solving and technical writing skills > - Good customer presentation and project management skills > - Technical proficiency in advanced relevant technologies desired (BMC > Remedy Flashboards, Approval Engine, Web Services, LDAP integration, and > API programming; SQL Server; Oracle; UNIX; and other programming languages > such as Java; C++, .NET, etc. > - Must be able to obtain a favorable minimum background investigation > (MBI) or possess an active security clearance > - Ability to travel, if necessary > > *RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:* > > - Gathering customer requirements > - Preparing design specifications documentation > - Application development > - Ongoing technical support and system maintenance > - Responding to user requests for data extraction, custom or ad-hoc > database reporting, or enhancements to system > - Providing end-user training, and system account administration and > maintenance > - Designing, developing, and deploying Remedy AR System applications > and technology systems > - Maintain and follow a Change Management Plan > - Monitor and tune the performance of servers > - Inform the Service Desk of server fault conditions at time of > detection if end users are affected > - Respond to and resolve server performance problems and outage > situations > - Perform trend analysis for server updates (such as adding memory, > increasing disk space, etc.) > - Perform backups, restore and disaster recovery > - Test disaster recovery and redundant systems > - Perform account management duties > - Maintain operating system software and applications software with > updates and patches. > - Install, maintain BMC Remedy Production, Development, and Hot Backup > sites functions > - Hardware: 3-server production and 2-server development system in > Denver, CO., 3-server backup in Reston, VA., and 4 additional servers for > reporting and testing > - Create and modify custom code and forms as requested or required > - Perform install/upgrades and module install/upgrades on timetables > agreed upon > - Monitor and recommend licensing of all modules > - Act as CMDB administrator > - Maintain custom views for each support group as needed > - Maintain security profiles for different groups > - Active member of the Service Desk CCB (Change Control Board) > - Use Change and Release Management for all changes made to the system > - Follow all documented Change and Release management procedures > - Maintain a development environment for testing approved changes > - Coordinate all releases with customers > - Build or aid in building training materials related to Remedy > - Build Reports > - Reconfigure system to meet changing business and reporting > requirements > - Create process flows for Remedy that promote the Service Desk's > processes > - Ensure backups are created and tested > - Respond to requests for enhancements and modifications of all > modules > - Work with the Service Desk on specific Incident Management needs > - Work with customers on specific Change Management needs and other > Remedy projects > - Perform Bomgar Administrative functions > - Create and modify custom front ends as requested or required > - Perform Bomgar updates > - Monitor and recommend licensing > - Use Change and Release Management for all changes made to the system > - Coordinate all releases with customers > - Build or aid in building training materials related to Bomgar > - Build Reports > - Ensure backups are done at least once a day > - Ensure Continuation of Operations Plan (COOP) is in place and > tested > - MS SQL for Service Desk Ticketing System and other database > driven applications > - Monitor performance and stability of databases > - Create and execute custom SQL code to maintain data accuracy > - Ensure backup and restore plans are implemented and documented > - Administer Service Desk Survey Tool > - Create and maintain surveys as needed (within capabilities of > tool) > > *CERTIFICATIONS:* > > - BMC ITSM V7 Foundation and Core certification preferred > - ITIL Foundations certification preferred > - MCSE desired > - HDI certification a plus > - Other information technology certifications a plus > > *EDUCATIONAL REQUIREMENTS:* > > - BS Degree in CS or Software Engineering and a minimum of 8 years of > related experience or a business degree and 12+ years of related > experience > > To apply, go to the URL, complete the online application (required fields > at least), and upload your resume. Only online applications will be > considered. > > > http://tbe.taleo.net/NA11/ats/careers/requisition.jsp?org=ENGENIUS_CONSULTING_GROUP&cws=1&rid=630 > > enGenius Consulting Group, Inc. is an Equal Employment Opportunity > Employer M / F / D / V > > > > > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > Portions of this message may be confidential under an exemption to Ohio's > public records law or under a legal privilege. If you have received this > message in error or due to an unauthorized transmission or interception, > please delete all copies from your system without disclosing, copying, or > transmitting this message. > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ -- *Tauf Chowdhury * _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
