Create the
template entry in the “AR System Email Templates” form. You can use the
attached blank template
or create an html template with the following
content:
<HEAD>
</HEAD>
<BODY>
</BODY>
Attach the
template to the “Header” section for the outgoing Email box configured in
the “AR System Email Mailbox Configuration” form under the “Default
Templates” section.
Restart the
email engine. Refer to Remedy Email Engine guide for details.
On SYS:Notification Messages form,
for the email templates which are to be configured as HTML emails,
include the necessary HTML tags.
For
example: The non-HTML email body for one of the Schedule 12 email on
SYS:Notification Messages form was as
shown below:
Rejection for Schedule 12
Co-Location Connection
Date of Application: #ApplicationDate#
Order Request Identifier: #Order_ID_New#
Application Reference Number:
#ApplicationReference#
Queue Status: Rejected
Rejection Reason: #Deadline#
Requesting Licensee Information:
RL Name: #LicenseeName#
Designation: #LicenseeDesignation#
Company Name: #LicenseeCompanyName#
Contact Number: #LicenseeContactNumber#
Fax Number: #LicenseeFaxNumber#
Email: #LicenseeEmail#
THIS IS SYSTEM GENERATED EMAIL.
PLEASE DO NOT REPLY!
===========================================================================
Same
email body with HTML tags included is as shown below:
Rejection for Schedule 12
Co-Location Connection<BR><table Border="1"
CELLPADDING="2" CELLSPACING="2"><tr><th
BGCOLOR="#CCCCCC" align="left" COLSPAN =
"2">Order Details</th></tr><tr><td
BGCOLOR="#CCCCCC" align="right">Date of
Application</td><td>#ApplicationDate#</td></tr><tr><td
BGCOLOR="#CCCCCC" align="right">Order Request
Identifier</td><td>#Order_ID_New#</td></tr><tr><td
BGCOLOR="#CCCCCC" align="right">Queue
Status</td><td>Rejected</td></tr><tr><td
BGCOLOR="#CCCCCC" align="right">Rejection
Reason</td><td>#Deadline#</td></tr><tr><th
BGCOLOR="#CCCCCC" align="left" COLSPAN =
"2">Requesting Licensee Information</th></tr><tr><td
BGCOLOR="#CCCCCC" align="right">RL
Name</td><td>#LicenseeName#</td></tr><tr><td
BGCOLOR="#CCCCCC"
align="right">Designation</td><td>#LicenseeDesignation#</td></tr><tr><td
BGCOLOR="#CCCCCC" align="right">Company
Name</td><td>#LicenseeCompanyName#</td></tr><tr><td
BGCOLOR="#CCCCCC" align="right">Contact
Number</td><td>#LicenseeContactNumber#</td></tr><tr><td
BGCOLOR="#CCCCCC" align="right">Fax
Number</td><td>#LicenseeFaxNumber#</td></tr><tr><td
BGCOLOR="#CCCCCC"
align="right">Email</td><td>#LicenseeEmail#</td></tr></table><BR>THIS
IS SYSTEM GENERATED EMAIL. PLEASE DO NOT REPLY!
Best Regards, Haojie Xu
> Date: Thu, 5 Apr 2012 20:48:16 -0400
> From: mida...@isc.upenn.edu
> Subject: HTML and Plain Text emails
> To: arslist@ARSLIST.ORG
>
> We modified all of the notifications in SYS:Notification Messages with html
> tags, bolding field names and a few other things. This works great, except
> that the people with their email set up to receive in Plain Text format are
> seeing the html tags in their notifications.
>
> The email templates used under AR System Email Templates have the following
> in them:
>
> <HTML>
> <BODY>
>
> </BODY>
> </HTML>
>
>
> Has anyone tried to do this and if so, how did you accomplish your goal?
>
> _______________________________________________________________________________
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
