Hi Lyle - How does this show up for those people who view only in plain text? Do they see the html tags?
Thanks! -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lyle Taylor Sent: Monday, April 09, 2012 2:00 PM To: arslist@ARSLIST.ORG Subject: Re: HTML and Plain Text emails My experience has been that Remedy (or something in the chain) takes a stab at converting the plaintext messages to HTML and tacks the HTML and BODY tags onto what you put in the notifications form. What I did was just use DIV tags in the notifications: <DIV> Message content </DIV> Then I could put any special formatting in the DIV or whatever is within the DIV. One catch that I found was that the e-mail engine (or something) was set on replacing all newlines in the message content with BR tags. So, something like <DIV> Message Content </DIV> Which in normal HTML would display on a single line gets translated to <DIV> Message<BR> Content </DIV> It's a bit annoying and keeps you from formatting your HTML the way you might normally like (it forces you to have less newlines in your HTML text so that the message looks right in the e-mail client), but was still workable. Lyle -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Davis Sent: Thursday, April 05, 2012 6:48 PM To: arslist@ARSLIST.ORG Subject: HTML and Plain Text emails We modified all of the notifications in SYS:Notification Messages with html tags, bolding field names and a few other things. This works great, except that the people with their email set up to receive in Plain Text format are seeing the html tags in their notifications. The email templates used under AR System Email Templates have the following in them: <HTML> <BODY> </BODY> </HTML> Has anyone tried to do this and if so, how did you accomplish your goal? _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
