Hi, Why you want to set a flag in people form? But if you want to set then create two types of messages in SYS:NOtification Messages form one in HTML coded and another plain text. Set filter tags for both and fire these tags in notification filters depending on people tags set on people form. In email messages form write a filter for plain text body to set in HTML body field when incoming message is HTML coded. This can be fired on condition in run if.
** ** ** ** *Regards,* *Mahendra Mahalkar * On Mon, Apr 9, 2012 at 10:33 PM, Lyle Taylor <tayl...@ldschurch.org> wrote: > Well, that's a good question. I've never verified how it looks, but I > have also never received any complaints about the messages. The majority > of our customers are viewing their e-mails with Outlook or another HTML > capable client, however, so I doubt there are many people that would > potentially be affected. > > Some of that may depend on the e-mail server being used. Exchange for > example is capable of giving a plaintext version of an e-mail even if it > was sent in HTML. I guess you would have to try it and see... > > Lyle > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Michael S. Davis > Sent: Monday, April 09, 2012 12:07 PM > To: arslist@ARSLIST.ORG > Subject: Re: HTML and Plain Text emails > > Hi Lyle - > > How does this show up for those people who view only in plain text? Do > they see the html tags? > > Thanks! > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Lyle Taylor > Sent: Monday, April 09, 2012 2:00 PM > To: arslist@ARSLIST.ORG > Subject: Re: HTML and Plain Text emails > > My experience has been that Remedy (or something in the chain) takes a > stab at converting the plaintext messages to HTML and tacks the HTML and > BODY tags onto what you put in the notifications form. What I did was just > use DIV tags in the notifications: > > <DIV> > Message content > </DIV> > > Then I could put any special formatting in the DIV or whatever is within > the DIV. > > One catch that I found was that the e-mail engine (or something) was set > on replacing all newlines in the message content with BR tags. So, > something like > > <DIV> > Message > Content > </DIV> > > Which in normal HTML would display on a single line gets translated to > > <DIV> > Message<BR> > Content > </DIV> > > It's a bit annoying and keeps you from formatting your HTML the way you > might normally like (it forces you to have less newlines in your HTML text > so that the message looks right in the e-mail client), but was still > workable. > > > Lyle > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Mike Davis > Sent: Thursday, April 05, 2012 6:48 PM > To: arslist@ARSLIST.ORG > Subject: HTML and Plain Text emails > > We modified all of the notifications in SYS:Notification Messages with > html tags, bolding field names and a few other things. This works great, > except that the people with their email set up to receive in Plain Text > format are seeing the html tags in their notifications. > > The email templates used under AR System Email Templates have the > following in them: > > <HTML> > <BODY> > > </BODY> > </HTML> > > > Has anyone tried to do this and if so, how did you accomplish your goal? > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 > www.wwrug12.com ARSList: "Where the Answers Are" > > > NOTICE: This email message is for the sole use of the intended > recipient(s) and may contain confidential and privileged information. Any > unauthorized review, use, disclosure or distribution is prohibited. If you > are not the intended recipient, please contact the sender by reply email > and destroy all copies of the original message. > > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 > www.wwrug12.com ARSList: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 > www.wwrug12.com ARSList: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
