Hi, As you say this is a customized application, so wether or not it is possible to reopen a ticket depends on how the application was made. Maybe there has been produced some documentation for the custom app that might be of help? If not you probably would have to ask the people that made the application.
Best regards Steinar Sendt fra min iPad Den 6. apr. 2012 kl. 08:09 skrev vidyasagar kommu <[email protected]>: > Hi All, > > I want to reopen the closed tickets ..Is it possible to reopen once it > is closed status.if it possible how can I achieve ? we are not using > the ITSM Modules my application is fully customized . > > Any help would be appreciated. > > > Thanks > Sagar > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
