Sagar Create a filter to run on the form when Modify
For the Run If Qualification
To stop a group from being able to modify a request where the 'Status'="Closed"
((('DB.Status'="Closed") AND ($GROUPS$ LIKE (("%"+ <Restricted Group>)+"%")))
AND ($USER$ != "AR_ESCALATOR"))
To stop everyone but a specific group
((('DB.Status'="Closed") AND (NOT(($GROUPS$ LIKE (("%"+ <Allowed
Group>)+"%"))))) AND ($USER$ != "AR_ESCALATOR"))
To Allow Specific Users
((('DB.Status' = "Closed") AND ($USER$ != <User1>)) AND ($USER$ != <User2>))
AND ($USER$ != "AR_ESCALATOR")
If Action is an Error Message
Note: the ($USER$ != "AR_ESCALATOR") is so escalations can still modify
requests if needed.
If you want users to be able to modify "Closed" requests but not change the
'Status' from "Closed" add a ('Status' != "Closed") to the Run If
Greg
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of vidyasagar kommu
Sent: Tuesday, April 10, 2012 10:19 AM
To: [email protected]
Subject: Re: Status Closed to reopen
Hi Steinar,
Thanks for your reply .In my application it is happening when I closed
a ticket and also I can reopen the ticket but my requirement is how to
restrict this functionality for a specific Group.(In that particular
group cannot do closed to reopen ).I have customized form User form
also present in my application in this user form I can create a users
that user can access my application .
How to do please help me on this ASAP
Thanks
Sagar
On 4/6/12, Steinar Halland <[email protected]> wrote:
> Hi,
>
> As you say this is a customized application, so wether or not it is possible
> to reopen a ticket depends on how the application was made.
> Maybe there has been produced some documentation for the custom app that
> might be of help?
> If not you probably would have to ask the people that made the application.
>
> Best regards
>
> Steinar
>
> Sendt fra min iPad
>
> Den 6. apr. 2012 kl. 08:09 skrev vidyasagar kommu
> <[email protected]>:
>
>> Hi All,
>>
>> I want to reopen the closed tickets ..Is it possible to reopen once it
>> is closed status.if it possible how can I achieve ? we are not using
>> the ITSM Modules my application is fully customized .
>>
>> Any help would be appreciated.
>>
>>
>> Thanks
>> Sagar
>>
>> _______________________________________________________________________________
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>
> _______________________________________________________________________________
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>
--
Sagar
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