Go to sys:status transition rules and offline the record for Closed to whatever you need for that module.
However - I wouldn't necessarily recommend allowing this behavior from a process standpoint. Resolved to re-opened is ok, but closed to re-reopen the best practice is to open a new incident. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of vidyasagar kommu Sent: Friday, April 06, 2012 1:10 AM To: [email protected] Subject: Status Closed to reopen Hi All, I want to reopen the closed tickets ..Is it possible to reopen once it is closed status.if it possible how can I achieve ? we are not using the ITSM Modules my application is fully customized . Any help would be appreciated. Thanks Sagar ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
