Sagar,
If I understood you right, you need to create multiple tickets from
information that is provided to you in some sort of a file?
Where are you getting that file from? Another system? User input on a flat
file or excel file?
I think in order to better help you, it might help if we know the source
from where your input is coming from, and the possibilities of manipulating
both the format and possibly even the 'transport' of that information..
There is more than one method. ARImport as you mentioned is one. Or you
could create an ARM file for that form, which is a mail template for the
information to be sent, and can be sent as separate emails for each entry..
Then off course there are other integration points such as view forms, web
services, and what not depending on your source. So if you can let us know a
little more about your source, we should be better able to help you..
Joe
-----Original Message-----
From: vidyasagar kommu
Sent: Tuesday, April 10, 2012 11:27 AM Newsgroups:
public.remedy.arsystem.general
To: [email protected]
Subject: automatically creates a Tickets
Hi All,
Mass ticket creation and closure using batch job.
Mass ticket means How we can achieve for this my end user daily creating 100
tickets in manually but they want automation to create a tickets they are
just sending the data file we need to capture file and create a ticket in
remedy ….what are the possible ways to do
..please let me know
Can we achieve through ARImport tool ? or is there any implementation method
in remedy?
My application is completely customized I am not using any other ITSM
modules.
Thanks
Sagar
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