Jose, William Rentfrow had a blog post a few years ago that I found useful. There's 5 parts, but part 3 is where the details start: http://williamrentfrow.com/automating-service-bmc-remedy-email-engine-part-3/ Thad On Mon, Apr 16, 2012 at 4:07 AM, Jose Huerta <[email protected]>wrote:
> ** > Hi all, > > I want to receive email from users, perform complex evaluations on it, and > act accordingly. > > For instance, If a pattern like INC____________ is found, then look for > the incident, add the content of the email as a work info, where the sender > must be the user corresponding to the sender address, and generate a > response email. If not, send an error mail. > > Well, My idea is to config an email inbox without parsing and create > filters on AR System Email Messages form. Don't know if it's the better > approach. Comments or suggestions? > > Parsing engine at the email engine seems to be insufficient, because users > can use a lot of formats. > > Thanks, > > Jose Huerta > http://theremedyforit.com/ > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
