Another Idea is to put an error handler on the filter that does the Push to the staging form. This will "absorb" the error and prevent blocking the creation in the AR System Email Messages form.
Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Tuesday, April 17, 2012 1:31 PM To: arslist@ARSLIST.ORG Subject: Re: Complex incomming email processing ** The one "style" argument I would have with that technique deals specifically with how to move incoming emails from the AR System Email Messages Form to the staging form. He uses a Filter, and rightly cautions, "The Java process that runs the email engine will fail to create an entry in the "AR System Email Messages" form if the "Run If" fails." The way I prefer to avoid that problem is to use an Escalation that runs on a short interval instead of using a Filter. It is more overhead on the server and creates a delay, but not so much that it's a burden, and it completely eliminates the possibility of you accidentally writing code that messes up the email engine in some way. Again, it's just a style argument as both work perfectly fine on the happy path, but I wanted to point out that there may be a safer option with an Escalation in case you make a mistake as a developer. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: Monday, April 16, 2012 3:30 PM To: arslist@ARSLIST.ORG Subject: Re: Complex incomming email processing ** Jose, William Rentfrow had a blog post a few years ago that I found useful. There's 5 parts, but part 3 is where the details start: http://williamrentfrow.com/automating-service-bmc-remedy-email-engine-part-3/ Thad On Mon, Apr 16, 2012 at 4:07 AM, Jose Huerta <jose.hue...@sm2baleares.es<mailto:jose.hue...@sm2baleares.es>> wrote: ** Hi all, I want to receive email from users, perform complex evaluations on it, and act accordingly. For instance, If a pattern like INC____________ is found, then look for the incident, add the content of the email as a work info, where the sender must be the user corresponding to the sender address, and generate a response email. If not, send an error mail. Well, My idea is to config an email inbox without parsing and create filters on AR System Email Messages form. Don't know if it's the better approach. Comments or suggestions? Parsing engine at the email engine seems to be insufficient, because users can use a lot of formats. Thanks, Jose Huerta http://theremedyforit.com/ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
