Current (i.e. on the latest version) owners of the ITSM Suite are tentatively expected to have entitlement to what was known as the Designer product (now the BMC Remedy IT Service Management - Process Designer) without an upcharge, yes.
-David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kelly Deaver Sent: Monday, April 23, 2012 1:34 PM To: [email protected] Subject: Abydos is now BMC ** I just happened on this.. http://www.bmc.com/products/brand/abydos.html?intcmp=home_announcement_corp_acorn_announcement Now the big question.. are all the current ITSM Suite owners entited to it or will there be an upcharge? BTW - Good move BMC! Kelly Deaver Unisys Corporation [email protected]<mailto:[email protected]> (ARSlist mail) [email protected]<mailto:[email protected]> (Business mail) _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

