All,
I've been having some really weird issues with the email engine lately.
Issue 1:
We have some automated systems that are feeding into remedy via the inbound
email process.
It uses the standard Email template and its supposed to create an incident
(record in HPD:Help Desk)
Yet we get the following 2 errors:
Error 1:
Severe 0
null
java.lang.NullPointerException
at java.util.Hashtable.containsKey(Unknown Source)
at
com.bmc.arsys.emaildaemon.FormBase.addChangeEntry(FormBase.java:709)
at
com.bmc.arsys.emaildaemon.FormBase.setEntryValue(FormBase.java:268)
at
com.bmc.arsys.emaildaemon.FormEmailMessage.setParseMessage(FormEmailMessage.java:322)
at
com.bmc.arsys.emaildaemon.ExecutionModule.doWork(ExecutionModule.java:981)
at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)
at java.lang.Thread.run(Unknown Source)
Error 2:
Severe 4900
NULL Value. entryId
Everything in the template that is being sent in is correct.
Checked the error message guide and that did not provide any answers.
Ran logs (all of them) and nothing shows up there.
Issue 2:
Sometime the Email comes in, and it's in the AR System Email Messages form,
Yet it just sits there with a Parse Message = Yes,
Yet the email engine never parses it.
Other emails that come in before or after get handled fine without issue.
I restart the email engine and suddenly the one email that was just sitting
there gets picked up and processed correctly.
I'm basically at the point of restarting the email engine every day.
I've re-installed the email engine a couple weeks ago to see if that would
resolve this.
At this point I'm out of ideas as to what could be causing this.
ARS 7.1 Patch 8
AR Email Engine 7.1 Patch 8
Java 1.6_Patch 3
Windows Server 2003
MS SQL 2005
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